Fullerton India — Additional deduction of ecs from my account without my signed mandate

Address:	431005
Website:	www.consumercomplaints.in

Dear team

This is to bring to your kind notice that, i am an account holder by name mrs. Rani maria xavier of your esteemed idbi bank a/c (Salary account) bearing a/c no [protected] since august 2013. I would like to furnish the following information to you.

1. I have procured a personal loan from fullertone india – nirala bazar, aurangabad in the month of december 2015 and the ecs process began with effect from january 2016

2. The ecs mandate duly signed by me to be deducted on every 4th of the month is rs.4500/- only (Four thousand five hundred only).

3. The ecs deduction began from 4th january 2016 as rs.4500/- for which i receive a regular intimation from fullertone india on my mobile, wherein the bankers have again debited one more ecs amount rs.2494/- on 8th of january 2016 and the same blunder is again repeated in the month of 8th february 2016 also. (Attached herewith the bank pass book scanned copy for your reference).

4. It is very much annoying to say that how could a bank deduct an amount under ecs without my signature on it and without any intimation. This shows a total ignorance on the clerical part or on the operational system of the bank. I am frightened to maintain a proper balance due to this kind of inconvenience. I have withdrawn the entire balance from the bank yesterday fearing for the same mistake to be committed by your bankers on 8th march 2016.

5. I approached the bankers on 20th of february 2016. They gave me a reference no [protected] for the month of january and [protected] for the month of february based on which they have deducted an extra ecs amounting to 2494/- (Actually not applicable towards my loan account), when asked for the advice of the same, they are unable to produce any copy of it.In turn the bankers advice me to approach fullertone india and to request them to reprocess the ecs freshly.

6. The loan account statement also clearly says that this particular 2494/- deducted by the bank has not got credited to my loan account (Statement attached).
If this is the case where my money is gone and to whose account it is being credited.

7. The bankers seems to say that a fullertone ecs is operated through tech process and they send an intimation towards which they have deducted the ecs again on 8th february 2016, but when approached fullertone india, they replied that the amount has not reached them. So where has my money got disappeared.

Sir, i am in a great loss of money and i have become scape goat between fullertone and idbi bank whom to trust and what to do. It is really annoying and putting me under great frustration. It is not a small amount. It is the question of rs.5000/- and the bankers have again told me that i will be debited 225/ bouncing charges for the clearance of ecs 2494/- if i don’t maintain a balance. Why i should bear this kind of charges. This is utter nuisance.

I hope the above said matter is clean and crystal clear. If my problem is not solved within 3 to 4 days, i may approach to consumer court and get my work done. I wanted my money back and an assurance too that hence forth this kind of a mistake and blunder should not be uttered, so that i can maintain a good relationship with the bankers and the fullertone company.

Hope you consider my above case on a sympathetic and empathy corner and do the needful at the earliest

Regards
Rani maria xavier