Furlenco — Damaged product delivery

I've subscribed to furlenco unlimited under which I rented out 2 cots from furlenco. They have delivered me damaged cots twice. I've been requesting for replacement for almost 2 months now and the replacement has not happened yet. The team also constantly makes fake promises and lies about delivering the product. I've not been able to sleep properly because I've to sleep on sofa because of the broken bed.
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