Furlenco Complaints & Reviews

Hi ive been using the products from furlenco for the past 1 year, but recently my few products stopped working and ive asked them for service or replacement but they didn;t give proper response but they are asking for the payment for the products which i ve not used, They are threatening and blackmailing me to do the payment and they are telling me that they put my id details in some defaulter page and those people using cheap words to pay for the products which i ve not used

I have opted for Furlenco subscription on November 2021 for three months items are four door wardrobe and double fridge for three months, I have paid in once for three month subscription, in January I have raised a request for cancel the subscription of wardrobe and pick-up has been successfully made by Furlenco team, but on 5feb they charged with wardrobe mistakenly, after that they sent revised bill for feb month on the item double door fridge it has been paid on 10th feb,

On 19th and 20th feb I have raised a request for close the subscription and take back their fridge it was never happened, still I paid one month extra on the month of March, after that also they never did raise pickup but still deducting my balance of 850 every month in month of June and July also said the same, to UMER NISHANTH SHIVA ROHITH AND MORE, they never understand the language

Now they are harassing me by calls and msgs and saying that legal notice will be issued, why I have to pay them when I said to pick-up and I got loss from them upto 4800

Registered email with Furlenco

[protected]@gmail.com

Hi I have took four door wardrobe and double door fridge from Furlenco in November 2021, and I have paid for 3months subscription after that I said to cancel in January but no pick up was made still I paid for 1month in feb month wardrobe has been picked but not fridge thought mistake happened from them so paid again 1month, I have raised request for cancellation and close the subscription too which was on 19 feb and 20 feb they did not do it, auto deducted has been happened in account for 6months without intimation now they are harassing me by calling and messaging and saying that they will send legal notice

Maine furlenco se 2 mattress rent pr liya jiska maine lagbhag 4000 jo ki mujhe deliver 25 july 2022 ko ho gya lekin usme ek matress fata huwa tha or dono mattress bahut hi low quality ka tha jo ki maine next day hi return mar diya tha or retun date 31-july 2022 ko shedule huwa tha main us din intazar kr rha tha pr koi nahi aaya tab maine furlenco ka custamer care no pata kiya to o log custamer service abhi provide nahi kar rhe hai tab maine furlenco se chat box me hi baat kiya oha se bola gya ki mujhe furleno ke support main pr main karna hoga oha se mera problem solve ho jayegi maine mail 31-july-2022 ko kr diya or phir se return request dal diya jo ki 06-Aug-2022 us din pickup ke liye aaye to unse maine baat kiya ki mera paisa kab refund hoga unhone bola o aapko automatic aapke account me refund ho jayega or o mattress le kr chale gaye or jo maine mail kiya tha uska reply call aaj mujhe 8-Aug-2022 ko aaya hai or bola ja raha hai ki nahi refund hoga paisa nahi phir se bheja jayega product jo ki ekdum galat hai aisa kuch policy tha unka to mujhe pahle batana chahiye tha ya phir jab main mail bheja tha tab unko instant 24 hours me reply dena or batana chahiye tha ab jab mera product retun hogya or nahi mujhe mera paisa refund mil rha hai nahi mujhe mera product mil rha hai so
please kindly ya to mera paisa refund krwa dijiye ya phir product
furlenco company ka website ye hai https://www.furlenco.com/

I booked a couple of items from Furlenco, it was a combo and yet furlenco cancelled one part of their combo and since I asked to cancel the entire combo they charged my extra for a week and moreover even after agreeing to that, my refund has not been issued even now.

I have been facing the issue with Refund team, multiple calls, mails were dropped and no response from them. Firstly, my pickup was scheduled for 1 july, it was postpone to 5 july. Then after a travel from Banglore to Hyderabad, on that no intimation was given and none arrived after connected to one the team member on 5th july i was said, it is postpone and won't be comming that day. No date, request or information was given and i travelled foolishly from long way. After pickup on 8th July, i was assured that my refund won't take too long as inconvenience was faced. Till date 30 july, i have given multiple calls, multiple mails and always saying that issue would be solved in 24-48 hours and issue was not addressed. No refund related calls, i have tried being cooperative to just to update me of issue why is there delay, but your team refused to update too. They say within 5-10 min I'll be recieving a call and done & dusted. Am disappointed with service and after support amd recieving and thankfully delayed the order which possibly make me face the same mental torture.

The subscription for Fridge+ Washing machine has ended in 2021 last year. Both of the appliances were picked up. I had paid some extra amount at the time of full n final payments, I haven’t received my money back yet, I haven’t also received my deposited money back yet.
I’m attaching all the necessary proofs from the app. There was no bill generated from Oct’21 to March’22. And suddenly there is a bill cycle started from April for Fridge

The subscription for Fridge+ Washing machine has ended in 2021 last year. Both of the appliances were picked up. I had paid some extra amount at the time of full n final payments, I haven’t received my money back yet, I haven’t also received my deposited money back yet.
There was no bill generated from Oct’21 to March’22. And suddenly there is a bill cycle started from April for Fridge

Rented furniture bought from Furlenco on A’s name and B’s name was opted for E- mandate/auto debit.
On every payment date furlenco debited penalty charges from A’s account.
When the complaint was raised to adjust the wrongly levying of charges, nothing was resolved and eventually we put a request to return the products and settle the fraudulent charges against the same. The company started to harass by sending unknown people and we started to receive threat calls. We requested Furlenco to settle the amount and take the furniture at the same time, the company refused to settle it on the spot and forced us to give them the furniture first. Till date we are facing the harassment and no action is being taken from Furlenco’s side.

I was a customer of Furlenco, I cancelled my subscription in the month of May, but I have still been getting calls to make the monthly payment.

1) I have received poor or no response from the primary and secondary levels of Furlenco customer care.

2) The issue is with the recliner that I rented. It is no longer reclining and is stuck in the fully reclined position for over three weeks now. It is unusable and causing a hassle in the living room by occupying additional area. See picture.

3) So, I contacted the customer care to have a technician visit my place and fix it. I am still waiting for the technician after raising tickets and repeated follow-ups. The agents have promised to send the technician but failed to do so. Here are the tickets that were provided to me to address my issue by your customer care and service teams: Tickets # 2208536, 2208891, 2209027, 2211001

4) Summary: Furlenco refused to repair the product and refused to reimburse the unused subscription. They advised me to cancel the subscription otherwise I will receive a new invoice on May 11, 2022. Hence, with no other option, I cancelled the subscription and had to forego unused days.

I expect a better resolution. Furlenco is scaring away your customers.

I ordered the Unlimited pack from Furlenco and have been suffering from major issues

1. The TV was not mounted during the first installation. No response even after multiple requests. Someone finally called but due to time constraints asked them to come on a different day. They never came at all and stopped picking up calls only. Once again, dropped many requests, wrote on Twitter. No response to date

2. Now, the washing machine is not working. Have not even used it once and I have no way to get it changed. I am exhausted

3. Have raised a cancellation request and as usual, no response and I cannot order anything till the products get picked up.

Furlenco is indeed one difficult company to deal with. We, as customers are having such bitter experience dealing with their customer care team. We have scheduled furniture pick up multiple times but no one bothered to attend it. and they are piling up rent on us for the same; it’s seems like a trap. Moreover we as customers are following up with support team to provide statements so that we can clear any outstanding payment but the team makes unprofessional and unwarranted statements and harassing us by sending automated messages. We have sent reminders and have sent proofs of our follow up with their team but no action taken. We are completely trapped and harassed. We do not recommend Furlenco to anybody.

I have been using Furlenco since sometime in 2020, I was happy with the products. However, I decided on cancelling and they called me a gave me an Custom offer that gives me lifetime discount of 25%. The only reason I continued with my subscription.
Also on 22nd of March 2022 I decided to cancel subscription for one of the products and of course they told me, my subscription ends on 27th March and that I should give 7 days notice. Which means I will be charged for a whole month, when I called the customer service I was clearly told that it’s a policy and nothing can be done. So I was left with no choice. I had a bill generated earlier that day for Rs.3065.45 due by April 1st. But after I called customer service and obviously outraged by their condescending response when I checked the app after that, the balance increased to 3949.27. I called the customer service and they were as usual not helpful and told me that the lifetime customer offer was no longer applicable. So I asked if there was a policy I can look up, but not just the customer service, even the supervisor was not ready to help. Instead he told me that this is a management decision and no customer was informed about it. I do not agree with this as any change in service fee, change in a promised offer should be notified in case I do not want to continue with the service. So far I have made attempts to fcontact Furlenco and also reached out to CEO on Instagram but I have received no response. I need an explanation as to why was my offer removed and why was I not informed about the change and was left to discover it on the bill.

I raised a return (cancellation) request on 20 Feb, 2022 and the products were picked up by Furlenco team on 5 March, 2022. However, I have still not received my deposit of ~3, 000 rupees. I have contacted customer care multiple times over the phone, and have, every time, received lies in the form of convincing promises. I have also received a ticket number: 2160582 to track this issue.

I am forced to explain my situation each time I call, as a new person is at the other end. Why there is no shared documentation recorded is beyond me.

I purchased a few items from Furlenco on January 11th 2022. I was still getting charged rent for those items. Then Furlenco started harassing me with daily phone calls and threatening WhatsApp messages.

Still this hasn't been resolved.

I rented a bed from Furlenco. Furlenco's team came with the bed and set it up. However, it fell apart only after a few days o[censored]sage. I mailed and called them. They replied back later the same day with a promise to re-assemble for free of cost and sent me the confirmation mail as well with the date. However, nobody came to attend. I mailed them multiple times and also called them so many times. It seems they have blocked the lines to reach them. Call never connects. They are not replying to my mails. My bed lies fallen apart, useless. They charged me full money for the entire subscription at once. They are now not giving the promised service and won't return the money also on cancellation.
1. 13th Feb - Bed Arrival and setup
2. 27th Feb - Bed fell apart on the night of 26th, mailed them, called them on the morning of 27th Feb, didn't receive, got a call back with apology and promise to re-assemble on 28th, got a confirmation email too
3. 28th Feb - Nobody arrived from Furlenco's side
4. 29th Feb - I waited
4. 1st March to present day - No replies from Furlenco

We have been using furlenco products on rent since July 2021. In Feb 2022, we decided to buy our own furnitures and return furlenco products on 08th Feb 2022. Furlenco told us that we need to give 15 days notice period prior to returning products. We agreed and we scheduled the pickup for 26th Feb 2022 as that would be a Saturday (Me and my wife are the only residents in the flat. We are doctors and have a very hectic schedule from Monday-Friday). We were promised the pickup from 8AM to 4PM. From the morning of 8AM on 26th Feb, 2022 we have been trying to be in touch with Furlenco Customer care. We have spoken with Mumbai managers - Mr Prateek, Mr Naseeruddin Ansari, Mr Nilesh. We have called multiple times since the morning requesting them for pickup of the furnitures and appliances. And we also informed them about the society restrictions after 7PM for any pickup or delivery. It is very unfortunate that their behaviour was very rude on the phone and they did not care to listen regarding the same. At last when I called at 6PM to Mumbai managers again, I am told that the pickup cannot happen before 10PM. This is very very unfortunate that as a consumer, I am taken for a ride. We have failed as a society if we allow companies like Furlenco and Mumbai managers like Mr Prateek, Mr Naseeruddin Ansari, Mr Nilesh to operate like this. I wish consumers in our country had greater power.

I have terminated the service request a couple of days back on the 21st of February in lieu of their 1 week notice period. I was informed that the pickup would be scheduled within 2 days but it has been more than 2 days and no one has come to pick up the items. Upon calling customer care there is no proper response and I have been charged incorrectly for the products. when contacted customer care after a long wait I get connected to an executive but upon mentioning the issue they stop responding and disconnect the call.

Hi

I have opted for Furlenco subscription of TVS Ntorq scooty on November month for 3 months and completed ECS emandate process - but I have prepaid for 3 months in the same month itself - On Jan 25th I was relocating and returned the scooty to the Furlenco - Drivex team because its a partnered product and they have taken the scooty from me and informed they will update the marking on same day - on feb I was charged 3900/- ECS and from past 10 days I was calling to Furlenco customer care for refund and marking of Scooty as returned but they are not responding, unless they cancel the ECS I might get charged again without scooty in my possession

I made the purchase 5 days ago they promised 3 day delivery I haven’t received any update and they have delayed my delivery since a week. Their customer care is helpless and does not provide any assistance.

Regular customer for 3 years and once i terminated my subscription, they kept my deposit amount without refunding. After calling continuously for 3 months and writing 9 customer support emails, they say nonchalantly that the amount is with them.
If i hadn't followed up, they would have kept the amount with them forever.
Extremely unprofessional and torturous ordeal throughout

Furlenco has charged and deducted the caution deposit of a product which they have not delivered. After a lot follow ups and calls to service center (where sometime they might pickup call) we managed to cancel the subscription, to save us from this ordeal. On refund of the caution deposit they have deducted the caution deposit of the item which was not even provided by furlenco.

I have made it a point that whoever i meet, i will urge not use the Furlenco service and ask them to pass on the information to others.

This companies like furlenco think that consumers can be exploited for their business needs and can be thrown away when not required.

Well Furlenco! you just lost a customer and will loose more.

I ended my subscription with Furlenco on 19th March 2020
They said they couldn’t come for pickup as there was a lockdown and would do the same in a couple of days
They delayed the pickup till April and asked us to pay half the rent as they could not come for pickup
Even though i was not supposed to I made the payment using the link they shared via email
They said there won’t be any future payment requirements from my end
They delayed the pickup further till May and asked for payment again for that month and we told them several times we are not supposed to pay that
They did not even give us our security deposit back
Till date they are sending us payment reminders and calling us and misbehaving for payments even though their executives are telling us that this issue will be solved and we won’t be getting any payment reminders
I am getting harassed everyday for this issue even when they know the fault is on their end

Non Closure of Order

Order ID: ONW874456

Furlenco worst customer support
Dear Furlenco team,

My swap request is not fulfilled

I had asked to end the subscription but even that is not done

When i check my account it shows active ..whereas i have no furniture from furlenco

So many tickets have been raised but no resolution

I wouldnt recommend any one to use this service

Thanks,

Kavya

Sir/ Madam,

Time and again, it was informed to you and your team that I have not received any furniture from your Office, still till date I am getting threatening malls / calls from your sales associates / recovery team.

I hereby warn you to stop calling me / threatening me, otherwise I have to file FIR against you for cheating and frauding with me and also threatening and killing me or will file a legal suit against Furlenco.

Regards,

Manish Peshwani
+91 [protected]

Right at the start Furlenco takes the deposit money, and then makes the customer go through endless process that are both inconvenient and not intuitive. The moment you click on 'hep' the app freezes, and there are no easy way to get in touch with customer service. I feel it is a scam since it takes the money and doesn't seem to be interested in delivering the furniture from their end.

One of the installation person left the tap open in my house which led to acute water wastage and flooding of my house. I had to pay Rs 5000 because the society had to arrange for a water tanker in emergency. Furlenco refuses to compensate for their mistakes. When I ask them to take their furniture back and give me back my money they say I'll be charged early termination penalty.

Order number- ONW802676. We had ordered for Refrigerator and washing machine for rent from furlenco and after multiple followup we received very old and badly condition refrigerator after 4 days which was not working n again had to raise a complaint and did multiple followup and finally got replaced with an very old refrigerator which is again replaced one is also old and very bad condition and not working properly still having the same with me and still waiting for the update on the fully automated washing machine and multiple follow ups done and no response from 21st July till date. Definitely will not recommend anyone to go with furlenco. Very bad customer service and bad experience and waste of money and not trust worthy.