Furlenco Complaints & Reviews

We have been using furlenco products on rent since July 2021. In Feb 2022, we decided to buy our own furnitures and return furlenco products on 08th Feb 2022. Furlenco told us that we need to give 15 days notice period prior to returning products. We agreed and we scheduled the pickup for 26th Feb 2022 as that would be a Saturday (Me and my wife are the only residents in the flat. We are doctors and have a very hectic schedule from Monday-Friday)....

I have terminated the service request a couple of days back on the 21st of February in lieu of their 1 week notice period. I was informed that the pickup would be scheduled within 2 days but it has been more than 2 days and no one has come to pick up the items. Upon calling customer care there is no proper response and I have been charged incorrectly for the products. when contacted customer care after a long wait I get connected to an executive...

Hi

I have opted for Furlenco subscription of TVS Ntorq scooty on November month for 3 months and completed ECS emandate process - but I have prepaid for 3 months in the same month itself - On Jan 25th I was relocating and returned the scooty to the Furlenco - Drivex team because its a partnered product and they have taken the scooty from me and informed they will update the marking on same day - on feb I was charged 3900/-...

I made the purchase 5 days ago they promised 3 day delivery I haven’t received any update and they have delayed my delivery since a week. Their customer care is helpless and does not provide any assistance....

Regular customer for 3 years and once i terminated my subscription, they kept my deposit amount without refunding. After calling continuously for 3 months and writing 9 customer support emails, they say nonchalantly that the amount is with them.
If i hadn't followed up, they would have kept the amount with them forever.
Extremely unprofessional and torturous ordeal throughout...

They first take your complete payment for the period which is minimum of 3 months . The upfront payment of made then they send you email saying they need to do kyc and also register you for auto payment . Now why can’t they mention this before they take a single penny from me ? Is that legal ? Ofcourse not! They can’t take my payment and say unless you do this we can’t complete your order . Second why register me for auto payment when...

Furlenco has charged and deducted the caution deposit of a product which they have not delivered. After a lot follow ups and calls to service center (where sometime they might pickup call) we managed to cancel the subscription, to save us from this ordeal. On refund of the caution deposit they have deducted the caution deposit of the item which was not even provided by furlenco.

I have made it a point that whoever i meet,...

Dear team

I have asked for relocation of my furniture (rented from Furlenco) they confirmed it should be done by 10th of November.

It never happened and now the furniture is in previous apartment
I have made 15 calls to the customer care and written more than 10 emails .

But customer service guys, always, put the call on hold and never get back and same goes for the emails .
br...

I ended my subscription with Furlenco on 19th March 2020
They said they couldn’t come for pickup as there was a lockdown and would do the same in a couple of days
They delayed the pickup till April and asked us to pay half the rent as they could not come for pickup
Even though i was not supposed to I made the payment using the link they shared via email
They said there won’t be any future payment requirements...

Non Closure of Order

Order ID: ONW874456...

Furlenco worst customer support
Dear Furlenco team,

My swap request is not fulfilled

I had asked to end the subscription but even that is not done

When i check my account it shows active ..whereas i have no furniture from furlenco

So many tickets have been raised but no resolution

I wouldnt recommend any one to use this service

Thanks,
br...

Sir/ Madam,

Time and again, it was informed to you and your team that I have not received any furniture from your Office, still till date I am getting threatening malls / calls from your sales associates / recovery team.

I hereby warn you to stop calling me / threatening me, otherwise I have to file FIR against you for cheating and frauding with me and also threatening and killing me or will file a legal suit...

Right at the start Furlenco takes the deposit money, and then makes the customer go through endless process that are both inconvenient and not intuitive. The moment you click on 'hep' the app freezes, and there are no easy way to get in touch with customer service. I feel it is a scam since it takes the money and doesn't seem to be interested in delivering the furniture from their end....

One of the installation person left the tap open in my house which led to acute water wastage and flooding of my house. I had to pay Rs 5000 because the society had to arrange for a water tanker in emergency. Furlenco refuses to compensate for their mistakes. When I ask them to take their furniture back and give me back my money they say I'll be charged early termination penalty....

Order number- ONW802676. We had ordered for Refrigerator and washing machine for rent from furlenco and after multiple followup we received very old and badly condition refrigerator after 4 days which was not working n again had to raise a complaint and did multiple followup and finally got replaced with an very old refrigerator which is again replaced one is also old and very bad condition and not working properly still having the same with...

I wanted to relocate my furniture but nobody is responding
I am trying since june
Pathatic service
Still nobody is responding...

While I got a call from furlenco company regarding my dues which are to be paid till 21st June. They told me to pay the advance rent while we were having a conversation the company's employee said " AAPKI AUKAT NHI HAI 1000 RS KI"
If you were not able to affort the rent why did you rent the furniture " Hasiyat nhi hai itne paise dene ki" phir rent kiya he kyu furniture. No employee has a right to use these words and talk like this....

I had booked a laptop but i don't have residency address so have to cancel but consumer support is not good, money should be returned...

I got a recliner from them.

They started harassing me via call to pay the first month bill less than 7 days after it got delivered.

I tried telling the person that I have neck pain using it but they just asked
when will you pay the bill.

When I cancelled after that, got told by customer care that if I have neck pain from their products, they will either charge me 3 months rent and pick...

Furlenco is such a fraud company i availed the rent furniture in February 2020 during the pandemic they cited their inability to pickup they kept on surging the charges and till September they were unable to pickup the furniture and they automatically terminated my cancellation request and kept on adding charges. After they started giving threat calls by their goons and will not let you live with peace... they are the biggest fraud please...

I had requested for Pick up on 18th March 2020, They didnt do the pickup till 25th June 2020, now they are harassing me for the rent of the period when i had specifically mentioned that i am leaving the city....

This is regarding order no. ONW595669 placed with Furlenco on 11 June, 20 for Nauka workstation with fusil chest drawer combo and paid security amount of INR 1499. On 15th June, 20 I placed the request to change the subscription to "Nauka Workstation -Basic". their Team processed the request and subscription changed to "Nauka -Workstation Basic"

After using the table for few days I raised the complaint with your team (via call)...

I used Furlenco’s services for a year and was given broken furniture. My furniture got replaced after 6 months post multiple calls and emails to the CS team. The biggest issue is they don’t understand the concept of customer service. Post Covid, I raised a request multiple times to close my pending and get the furniture collected, the team took 11 months to respond to the request and made me liable to pay for the charges. I have now been...

I have already spoken to the customer service regarding the payment extension and this lady calls me everyday and finally when i asked her to check the records she threatens to send people to my home to collect the payment and take away the furniture.

How professional is that. I have the call recordings and if this is not being taken care off i will be going legal about this. Her name is sanjana. I have already spoken to the...

I had rented a queen bed from furlenco in mumbai. I asked them to terminate the plan on 19 march before lockdown. And immediately i received a mail confirming the pick up of product on 28 march. But as the lockdown was imposed from 24 march, the product couldn’t be picked up. Now when they have picked up the article in the month of july, still not refunding my security.

I’m tired of calling and taking updates on the same,...

Furlenco ID : FUR[protected]
Furlenco miscommunicated the minimum tenure for a rented chair and table.

Within 1 month the chair was stiff and I started getting back aches. I called them up and they told me that the minimum tenure was 3 months(they also record their calls). I then requested for a change of the chair which they complied with.

I also have a bill from that termination request(July 2020 )...

I have been getting calls from Furlenco Furniture for the collection of the amount owed by someone who given my number at the time of purchase some goods without my knowledge. I have also not been informed about the same neither by the purchaser nor by Furlenco. The collection team is calling me, my family and now office and threatening me to embarrase at the highest level. I have also been told to make payment on that person's behalf or...

I'm a girl, furlenco guys don't behave with good manners to their customers especially women. Due to the current pandemic we are not able to pay the rent of their furniture and they are calling my relatives and swearing at them and cursing them and men are calling me and telling me that
"ab toh tujhe baja ke rakh denge hum" i complained to police also but nothing happened and men are calling me and suggesting me to sleep with people...

They had promised me a waiver in my rent due to their unavailability to initiate my pickup due to lock-down, so the collection team committed of waiver after paying Rs.2000 and scheduled my pickup on 11th July 2020.
Even after 1 month of pickup my deposit is yet not been refunded and on top of it they are demanding me to pay the remaining waiver amount.As per their policy after 24 hours of pickup we get our deposit refunded, but since...

It has been over a month that i have raised a request to swap a couch rented from furlenco. The swap option is a feature provided by furlenco. The couch is of poor quality not fit for use. There has been no response to calls and email requests. However, furlenco continues to call and harass for payments without fulfilling primary service requests....