Future Generali — complaints about not including the pregnancy even after the medical cover since last 3 years and not claimed even single penny

Address:

Ghaziabad, Uttar Pradesh, 201008

I purchased a health insurance for my son and again purchased a joint medical plan of son and his wife since last 3 years. I did not claimed any single penny, but now my daughter in law is pregnant and we are pursuing for the maternity benefits, the insurance company is refusing for the same and now they are saying this was not included. Then what for we have purchased the health insurance. Either the agent is fraud or company has not clear about the policy. What is the fault of customer who has purchased the policy. At time of purchasing policy, the agent did not made it clear that this is not covered.