Future Generali — Insurance Claim no - CM277943- Vehicle No- MH02EZ3700

We writing to express our concern about recent incident we experienced from Future Generali Insurance Company regarding the Vehicle Insurance claim. The incident took place on 4 June 2021 at Juhu, Mumbai 400 049, on same day we sent the Car at Shreenath Motors Service Centre situated at Swami Vivekananda Rd, next to Petrol Pump, Oshiwara, Jogeshwari West, Mumbai, Maharashtra 400102.

The representative of Service Center intimated us that they will take I week for repair the damages and they will claim the Insurance from the Future Generali Insurance Company then he took documents from us for further procedure. However, a week later we called him for the status of the car, and then he informed us that it will take 1 more week as the car parts not available, and then he finally gave the delivery date of 18 June, 2021 at 2pm to take the delivery of the Car.

Whereas, on 18 June 2021, the Car was supposed to deliver to us however on the same date suddenly received called from Future Generali company's representative Mr. Sagar Dahiwalkar saying that they cannot provide us liability as the Driving License of Mr. Sunil Shinde (driver) provided by us is not valid as per the RTO's online portal although we had submitted valid Driving License valid up to[protected] even renewal payment receipt (dated 2017) issued by RTO.

Furthermore, as per the requirement of Insurance company of Extract we provided the same to them, according to extract it is clearly visible that said License is ACTIVE also it is mentioned that Mr. Sunil Shinde (driver) had applied for Renewal in 2017, which means We have Valid License received from RTO validity up to 20/04/2029.

Whereas, the said Car is still in the Service Centre, but the Future Generali Insurance Company deliberately holding the liability and delaying to deliver the Car.

Enclosed-
Driving license
Renewal receipt copy
Extract