Future Group Brand Factory — About delay delivery for the order

Website:

www.brandfactoryonline.com

Hello Team,

I have ordered clothes from brandfactoryonline.com on October 1st, 2020. But it is 12th October, 2020 til now order has not been delivered. I tried customer care number[protected] but no one is responding on this and tried another number[protected] these people told to try the previous number, I dont know answers the issues for the online customers in brandfactory its been 12 days my order has not been delivered. Please help me on this because I need this order immediately as festival Dussehra was arriving. Please find below details and attached screenshots for your reference.

Order Number: 501857
Total Amount Paid: RS 8, 026
Payment Mode: Online
Delivery Partner: Delhivery
Tracking ID:[protected]
Name: Sai Raj Sampath
Contact Number: [protected]
Email Id: [protected]@gmail.com
Delivery Address: 2nd floor, Sidhi Vinayaka Nilayam, Plot No: 262, Road no 10/A, Sai Anurag Colony, Opp lane to volvo buse service center, Ameenpur, Miyapur, 500090

Regards,
Sai Raj Sampath
[protected]