[Resolved]  Future Group — Subject: Shoddy kitchen work and unsatisfactory service

Address:

Pune, Maharashtra

I had purchased a complete Modular Kitchen for my house in Pune from Pantaloon Home Town belonging to Future Retail Ltd. It was to be installed at my residence at Flat B-1101, Sangria, Megapolis, Rajiv Gandhi IT Park, Phase III, Hinjewadi, Pune. The kitchen was to be made using marine ply and Douglas Pine (light shade) laminate with German make SS 304 baskets, hinges and handles as explained to them and as listed. The price demanded upfront of Rs. 2.25 lakhs was paid by RTGS/NEFT transfers on or around 18 May 2013 to Pantaloon's Home Town a/c with HDFC from my account with Axis Bank. However, in spite of several requests, the full set of Invoices were not sent to me. What was given was an Invoices No. 90103506 dated 17 June 2013 for a value of Rs. 161822/- only. It is indicative of delivery of the raw material and actual installation started much later. The job was treated by them as completed (but not signed off by me) was a few months later. The fact is that there were far too many shortcomings to treat the job as completed. I regularly followed up with them by SMS with half a dozen officials and by e mail with their in-charges. My compliant remains unattended till date. My last emial was on 14 Feb 2014. I am reproducing some extracts from that letter for your reference: "A long wait is one thing, but loaded and finally confronted months later, with shoddy work, is surely not a trait expected of a patient person. Moreover, the whole set of Invoice and receipt has to date not been provided. The tenant was handed over two invoices (2 copies each) for less than half the value. I would appreciate if the full set of Invoice for full value paid is provided to me. However, as explained on phone, despite your assurance and those of everyone involved from Pantaloon/Future Group (Ms Sneha, Hemant, Rajesh, Ajay Nair, Somen), the Kitchen Work for which I had paid in full even before Pantaloon staff had spent a penny, remains incomplete and not executed to my expectation or assurances given. I am attaching some pics taken a fortnight back when I got the opportunity to visit Pune to see the work for the first time. On an overall basis, the look and feel of a high cost kitchen is missing. I invite you to my Mumbai house and see if you can get anyone in the world to say that your work done less than one year back is better than the one done 7 years back by another vendor. I would wish for a full refund - ie if you have standards that high. I would also appreciate it. However, and as can be seen from the pics, the following shortcomings are there: 1) The entire outside look was required to be in one colour (Image 6). However, one entire cupboard segment is done in a lighter shade while two segments facing the kitchen have been done in white. (image 3). This is after specifically telling Ms Sneha that it is not to be white. 2) The panels are peeling off / have peeled off within a few months. (Image 8) 3) There are a few missing shelves rendering them into one shelf cupboards as against two self cupboards. (Image 7) 4) There are ugly gaps between two segments. (Image 5) 5) Two planks in different colours have been inserted between segments breaking the seamless look necessary between the segments. (image 4/photo 2) 6) the fitting of the segments is misaligned with different gaps between each other (Phot0 4) 7) There are missing water drip trays (in the segments where washed dishes are kept. 8) The curved Valance to cover the chimney has not been provided. 9) The work has not been executed to plan. The segments with glass were to abut the chimney portion on either side but have not been done so. 10) The vetrina unit is too close to the bottom allowing dust to creep in but not reachable for cleaning. It also has a segment done in white. . Once again, I request you to have a look, judge for yourself (and not go on the basis of lies from your dealing staff) and ensure this whole thing is ripped off to the extent required and repaired and completed to my satisfaction, ie of a normal customer. Alternatively, as suggested above, you may like to refund me the money and take away the segments. Look forward to a reply. " There was no response from the firm and I have resent a mail to them today. I seek your intervention to get this firm to give consumers respect and also to do quality work for which they have received money in advance. Note: No pictures are attached Vijay Chugh Cell No [protected] email: [protected]@rediffmail.com