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Gaana.com Complaints & Reviews

gaana.com
1.8
Updated: May 23, 2026
Complaints 739
Resolved
254
Unresolved
485
So far, so good. Gaana.com is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Gaana.com will keep up the work and continue to help more customers with their concerns even better 🤝
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Gaana.com reviews & complaints page 2

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A
Arunachu1995
Apr 18, 2022
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Auto subscription cancellation and refund - Reg

Address: India

Hello,
I have received a free coupon from Paytm for free gana subscription for 3 month.So that I have used that on 18/01/2022. So my 3 months free subscription completed on 18/04/2022. Without asking any permission the amount was automatically deducted a amount of Rs.399/- from my account for 1 year subscription. It's a scam. I don't need any kind subscription from gaana. So kindly cancel my subscription and refund my money...
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S
sharmaox
from Pune, Maharashtra
Jul 4, 2020
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Resolved

Refund my subscription

I had a very bad experience in using gaana, that is till they auto-renewed my gaana plus subscription without my permission.

I had turned off auto-renew while buying into the subscription, as well as elsewhere where it was asked. I would've loved to continue with their services however, i'm not comfortable in buying the subscription at this moment in time.

Kindly refund me the amount of rs. 399, and cancel my...
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P
Prashant 075
Jun 20, 2020
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Credit card amount deduction with auto renewal

Address: Gurgaon

I have cancelled the auto subscription of gaana + in june 2019 and removed the my credit card details from app, after that in june 2020 they again taken charge from credit card without asking any credentials. And now they don't have my card details and how to taken amount from my card. They did fraud with storing my card details without my permission in there system, while details already deleted in june 2019....
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D
dhanukj
May 7, 2020
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gaana subscription refund

I purchased subscription using flipkart coins in gaana website and it got auto renewed by mistake and just after purchasing, within 24 hours, i told them about i don't want subscription several times and asked for cancellation of the subscription and refunding the amount because i don't require the services of gaana.com as a paid user as i am a student with no source of income. But till now it has not been satisfactorily responded from their...
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M
Mudit Singh
from Chennai, Tamil Nadu
Mar 4, 2020
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refund and cancellation of gaana plus subscription and cancellation of auto renewal

Address: Plot No. 391, Udyog Vihar, Phase – III, Gurgaon, Haryana

I subscribed for gaana plus 3 months subscription using a promo code for free.
While creating the account, i had to add the credit card details.
Their is no option in their app or website to remove the credit card details or to stop the auto-renewal of subscription.
I wrote to [protected]@gaana.com regarding this matter and asked them to stop the auto-renewal.
I didn't get any response from them and finally my subscription...
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R
riteshsanghvi89
from Delhi, Delhi
Sep 28, 2019
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auto debit even after cancelling auto debit instruction

My account with gaana.com is my phone number [protected]. I had cancelled auto debit immediately after i subscribed for a 3 month trial. Just like this current screenshot. Even after cancelling the subscription gaana.com has gone ahead and debited my account. You can see that even after cancelling auto renewal, in the app it shows that auto renewal is on. Fix this and refund my rs. 99

The transaction reference no is[protected]....
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N
Nikhil Bhere
from Mumbai, Maharashtra
Jul 12, 2019
Resolved
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not able to download songs even on having gaana+ subscription

I recently changed my phone, when I installed Gaana on new phone I am not able to download any songs also not able to sync songs from old device. I have active 6 months Gaana+ subscription valid till September still I have to face this Issue.
Whenever I try to download the song it asks to redownload everytime
Please either solve this issue or refund me....
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I
irfan4586
from Mumbai, Maharashtra
Mar 30, 2019
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can't redeem my gaana code

Address: Mumbai City, Maharashtra, 400022

I am flipkart plus member so i rcvd redeem code for gaana app, but i am unable to redeem my code at gaana app. Showing error maximum coupon redemption limit reached. Last day for redemption is 31st mar 2019.

I have tried thrice this code but it is not accepting. I have attached the error

Request you to advice and please give me a solution for the same....
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T
testingzoom123
from Surat, Gujarat
Feb 15, 2018
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delete account

I want to delete my gaana account i can not delete gaana account and i want to delete it asap
Please help how to delete gaana account
So please tell me how can i delete my gaana account please respond fast
Or else you delete my gaana account but by any how i want to delete gaana accout please help me ok give me fast response i hope you help me fast...
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Y
yogahk58
from Bengaluru, Karnataka
Feb 25, 2025
Feb 25, 2025
This thread was updated on Feb 25, 2025
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Address: Bengaluru

Mobile no [protected] was used to do auto debit of ₹599/- without my permission.
Gaana.com customer support has been notified about the posted complaint.
Feb 25, 2025
Updated by yogahk58 My Mobile no [protected] was used to get auto debit amount 599/- from my UPI account without my permission. No Mail or SMS shared before doing this transaction. Kindly support to get refund. Email id for reference [protected]@gmail.com
View replies
LOL, imagine being surprised by an auto-debit subscription. Did you think Gaana was running on fairy dust? 🤦‍♂️ Maybe check your subscription settings before pointing fingers at the app that literally told you about the charges. Next time, maybe read the terms instead of blaming the system. 🙄
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    A
    Anirag07
    from Nagaon, Assam
    Jan 15, 2025
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    Please refund my money which cut from my account.Gaana.com auto service is too worst service, it's cut my money automatically i cancel this auto pay but they did not cancel it that way they cut my money.
    So please give me my money as soon as possible Rs 599.
    Gaana.com customer support has been notified about the posted complaint.
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      S
      Sachchidan
      Oct 4, 2024
      Oct 4, 2024
      This thread was updated on Oct 4, 2024
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      Address: Deepak Hospital Road

      Dear I have not gana account at my mobile and tv but from my account wrongly deducted 599 at 2nd october so please reimburse my wrongly deducted amount from my HDFC BANK
      MY UPI MOBILE NUMBER [protected]
      PLEASE REIMBURSE AT GPAY
      Gaana.com customer support has been notified about the posted complaint.
      Oct 04, 2024
      Updated by Sachchidan       Please reimburse by wrongly deducted amount
      Oct 04, 2024
      Updated by Sachchidan       Yet reimburse amount not received
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        M
        Mishra.nandan4
        from Chennai, Tamil Nadu
        Jul 11, 2024
        Jul 13, 2024
        This thread was updated on Jul 13, 2024
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        I am Nandan kumar Mishra, Gaana has deducted rs 399 from my SBI. This really ridiculous and fraudulent act by gaana.com. please refund my money asap. I have been using its trial version and at that time told me by gaana that subscription amount would be charged after my permission only. But now 6th Jul '24 i have received massage for deduction of 399 rs. Attached the message which i got
        This is looting act. Please refund my money, i want my money back.
        Gaana.com customer support has been notified about the posted complaint.
        Jul 13, 2024
        Updated by Mishra.nandan4         Dear taam kindly share the update on the above complaint
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          J
          Jagritikharbanda
          Apr 25, 2024
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          I need immediate assistance and resolution and also refund. I have shared my bank statement to [protected]@gaana.com from my email id [protected]@gmail.com (registered number : [protected])

          I cancelled my subscription long back gaana is still deducting 299 again and again since yesterday it has deducted 4 times the money .. i dont want to subscribe gaana at all not even once and now it has deducted 4 times .. i am not getting any response from this stupid app support… i need my money back (all 4 times) i do not want to use this app at all … what the hell .. i am not getting option to do anything since i cancelled the subscription and auto renewal long back .. i even raised a request to delete my account and nothing happenen on that also.. I NEED MY ENTIRE REFUND
          Gaana.com customer support has been notified about the posted complaint.
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            M
            m@gnum
            Mar 23, 2024
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            I no longer want to use Gaana app, so kindly delete my account under the following details
            Phone number: +91xxxxxx3196
            E-mail ID: xxxxxx.[protected]@outlook.com
            Gaana.com customer support has been notified about the posted complaint.
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              N
              Nitish.22.Divine
              Mar 20, 2024
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              My account got debited automatically for Rs299/-. I have not shared any card details or made an e-mandate. No OTP came and directly I was charged. Tell me the reason behind this.
              Gaana.com customer support has been notified about the posted complaint.
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                M
                milind47
                from Thane, Maharashtra
                Feb 23, 2024
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                Address: Plot No. 391, Udyog Vihar, Phase–III, Gurgaon, Haryana, India - 122016

                Since my SBI Global Rupay card is not suitable for auto renewal, in case of non working of my account, I paid another 299.00. The effect of the same is not reflecting in Valid Till.
                Gaana.com customer support has been notified about the posted complaint.
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                  M
                  milind47
                  from Thane, Maharashtra
                  Feb 21, 2024
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                  Address: Plot No. 391, Udyog Vihar, Phase–III, Gurgaon, Haryana, India - 122016

                  I have selected Hindi Movie Dharmatma & press Play All, then "Meri Galiyon Se Logon Ki Yari" is not playing.
                  Gaana.com customer support has been notified about the posted complaint.
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                    M
                    milind47
                    from Thane, Maharashtra
                    Feb 19, 2024
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                    I have paid twice 299.00 up to 28 Jan 2026 but service is not working.
                    Gaana.com customer support has been notified about the posted complaint.
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                      B
                      bhawana21
                      from delhi, Delhi
                      Feb 9, 2024
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                      There was a glitch in gaana.com and I had to pay twice for same subscription. These ### are not replying to my emails and sending automated email.
                      Gaana.com customer support has been notified about the posted complaint.
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