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Gaana.com Complaints & Reviews

gaana.com
1.8
Updated: Dec 19, 2025
Complaints 737
Resolved
254
Unresolved
483
So far, so good. Gaana.com is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Gaana.com will keep up the work and continue to help more customers with their concerns even better 🤝
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Gaana.com reviews & complaints page 2

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M
milind47
from Thane, Maharashtra
Feb 19, 2024
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I have paid twice 299.00 up to 28 Jan 2026 but service is not working.
Gaana.com customer support has been notified about the posted complaint.
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    B
    bhawana21
    from delhi, Delhi
    Feb 9, 2024
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    There was a glitch in gaana.com and I had to pay twice for same subscription. These ### are not replying to my emails and sending automated email.
    Gaana.com customer support has been notified about the posted complaint.
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      M
      m@gnum
      Dec 30, 2023
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      I have two accounts in Gaana and I'm trying to get rid of one account permanently. I've sent many mails requesting the deletion of that account, and even tried to follow the steps in the help section of the app, but no help.
      Below are the details of the account for your reference:

      Registered E-mail ID: [protected]@gmail.com
      Phone Number: [protected]

      Kindly do the needful and respond ASAP
      Gaana.com customer support has been notified about the posted complaint.
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        R
        rajeshk949
        Dec 20, 2023
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        Hello,

        On December 17, 2023, I paid $18.73 (USD) for the Gaana+ subscription (Gaana+ Global Festive offer). However, after completing the payment on my iOS device, the subscription did not activate on my account, and it still shows as a Free user. I have attempted to contact customer service and created multiple tickets, but unfortunately, I have not received any response.

        Order ID: MND9LNTZB4
        Gaana.com customer support has been notified about the posted complaint.
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          S
          ssood65
          from Delhi, Delhi
          Dec 5, 2023
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          I had applied for subscription plan for rs 299 on 06 nov and had made the option of auto subscription. How ever on the immediately after i had selected the option for cancelling it. Now i have got the message from my bank alerting me that the auto debit would take effect on 06 Dec. I tried cancelling it again on gaana.com but it says "Cancellation fails, try again"
          I would request you to cancel my subscription and the amount of 299/- should not be deducted on 06 dec 23 and if its done, refund for the same should be credited to my account.
          Gaana.com customer support has been notified about the posted complaint.
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            M
            Mukesh hg
            from Buxar, Bihar
            Nov 28, 2023
            Oct 7, 2024
            This thread was updated on Oct 7, 2024
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            Refund my money 299

            Plzz refund my money plzz sent my balance my aacount debit 4:[protected] plzz refund my money...
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            A
            Abhishaw
            from Mumbai, Maharashtra
            Nov 4, 2023
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            I have gaana id HotShot_[protected] and i received auto renewal charge deduction message of Rs 249/- today i.e. on 04/11/23 but there was no prior intimation from gaana for this. Also turning off of auto renewal was not working before money deduction and it worked just after the money got deducted. This is pure scam from gaana.com. kindly refund my money and close my account as your site is not useful to me at all.
            Mobile number- [protected]
            Gaana.com customer support has been notified about the posted complaint.
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              T
              [email protected]
              Oct 28, 2023
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              Auto renewal cancellation subscription fails

              Dear team

              I had applied for a free 1 mth trial period of gaana subscription but I want to cancel it. Online subscription cancellation is failing and the the renewal date is on 29 October.

              I don t wish to continue please cancel my subscription
              User Id [protected]@gmail.com...
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              R
              ravisbdva
              from Kolkata, West Bengal
              Oct 26, 2023
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              Address: Plot No. 391, Udyog Vihar Phase – III Gurgaon, 122016, India

              I had been wrongly charged Rs299/- without any subscription. On October 23, 2023 at 16:37 hrs, my account got debited automatically for Rs299/-. I have not shared any card details or made an e-mandate. No OTP came and directly I was charged. Also Rs47.20 got deducted due to insufficient balance. This is pure fraud case. Please helpe our.
              Gaana.com customer support has been notified about the posted complaint.
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                G
                GORANTLA RANGASWAMY
                Oct 19, 2023
                Oct 20, 2023
                This thread was updated on Oct 20, 2023
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                Today an amount of Rs.499 was debited from my SB account. I am uisng Ganna App and not installed in my phose and not requested any subscripton of Ganna.
                Gaana.com customer support has been notified about the posted complaint.
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                  M
                  Maheshganesh
                  from Tuni, Andhra Pradesh
                  Oct 13, 2023
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                  Please refund my money of rs 499, because I haven't use ganna app and I have money problem, so please refund my money as soon as possible.I want to cancel my gaan subscription pack and get refund. Please try to understand my problem.
                  Gaana.com customer support has been notified about the posted complaint.
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                    M
                    Maheshganesh
                    from Tuni, Andhra Pradesh
                    Oct 13, 2023
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                    Gaana subscription cancellation and refund my money

                    Website: gaana

                    Amount of 499 has been debited from my account due to auto renewal of gaanaa subscription.please cancel my gaana subscription & refund my money as soon as possible.
                    Thanks & warm regards....
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                    S
                    Sameer@57
                    Sep 2, 2023
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                    I have gaana account from this no. [protected] and i mistakenly purchased the premium subscription of rs 299 and suddenly i realised my mistake and i have not used the app any time so please refund my amount as soon as possible i have money problem.
                    Gaana.com customer support has been notified about the posted complaint.
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                      S
                      Sameer@57
                      Sep 2, 2023
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                      I mistakenly purchased gaana premium subscription of 299 and immediately realised what mistake i had done i tried so much for refund but no luck. They say won't refund but this is not right. This was a mistake.
                      Gaana.com customer support has been notified about the posted complaint.
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                        V
                        Vikas sihag
                        Aug 25, 2023
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                        Address: FC - 6, Film City, Sector 16A, Noida, Uttar Pradesh 201301

                        Sir,
                        My account no. [protected]
                        I paid ₹299 to gaana app for one year subscription from upi . Upi ref. No.[protected].
                        But my account show me as a user free,
                        Gaana.com customer support has been notified about the posted complaint.
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                          M
                          Mahesh H Talreja
                          Aug 24, 2023
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                          Dear Sir,
                          Already i had mailed gaana.com and also made several chats with gaana.com regarding that pls provide me the refund of rs 299 as i am not using gaana.com from a year and i dont want to use it they have forcibily deducted through automatic payment i had made several chats but they don't reply my last hopes are with u i want that my rs 299 should be refunded at the earliest as i am in need of it
                          pls do the needful i am providing you the registered phone number and email on gaana.com

                          registered phone number : [protected]
                          registered mail id : [protected]@gmail.com
                          Gaana.com customer support has been notified about the posted complaint.
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                            S
                            Subrat jit
                            Aug 21, 2023
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                            Address: at-Udayapur po-Chasagurujang ps-pallahara dist-Angul

                            Please refund my money of rs 399, because I haven't use ganna app and I have money problem, so please refund my money as soon as possible. I want to cancel my ganna subscription pack and get refund. Please try to understand my problem
                            Gaana.com customer support has been notified about the posted complaint.
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                              N
                              Nazrana perveen
                              from Patna, Bihar
                              Jul 22, 2023
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                              Address: Shaguna more Behind Satabdi Mall Azim enclave
                              Website: Gaana.com

                              Please return the money deducted from my account, otherwise I will file a case again.
                              Gaana.com customer support has been notified about the posted complaint.
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                                J
                                Janardhan Gamidi
                                Jun 15, 2023
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                                Device Limit Exceeded, Unable to delete devices

                                I have Gaana premium account, my account reached device limit and when I'm trying to remove my old device, Gaana doesn't support removing the devices, there seems to be some sort of but in their development. I'm not able to remove my old device neither from Android App, nor from web interface.

                                I have created 4 service tickets on the same issues, the support webpage just shows that the ticket is created but doesn't give any...
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                                D
                                Dr Sonu Rajput
                                from Greater Noida, Uttar Pradesh
                                Jun 12, 2023
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                                I would like to raise this issue on the behalf of me that I have paid to gaana subscription for 1 years plan but my account has been log out without informed me and now asking for payment for subscription as second time plz resolved my issue I m sending screenshot of payment slip and transaction ID OM2210100051440842749448
                                Please see the attached documents
                                Thanks and regards
                                Dr Sonu rajput
                                Gaana.com customer support has been notified about the posted complaint.
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