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Gaana.com Complaints & Reviews

gaana.com
1.8
Updated: Nov 15, 2025
Complaints 733
Resolved
254
Unresolved
479
So far, so good. Gaana.com is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Gaana.com will keep up the work and continue to help more customers with their concerns even better ๐Ÿค
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Gaana.com reviews & complaints page 2

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S
ssood65
from Delhi, Delhi
Dec 5, 2023
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I had applied for subscription plan for rs 299 on 06 nov and had made the option of auto subscription. How ever on the immediately after i had selected the option for cancelling it. Now i have got the message from my bank alerting me that the auto debit would take effect on 06 Dec. I tried cancelling it again on gaana.com but it says "Cancellation fails, try again"
I would request you to cancel my subscription and the amount of 299/- should not be deducted on 06 dec 23 and if its done, refund for the same should be credited to my account.
Gaana.com customer support has been notified about the posted complaint.
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    M
    Mukesh hg
    from Buxar, Bihar
    Nov 28, 2023
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    Refund my money 299

    Plzz refund my money plzz sent my balance my aacount debit 4:[protected] plzz refund my money...
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    A
    Abhishaw
    from Mumbai, Maharashtra
    Nov 4, 2023
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    I have gaana id HotShot_[protected] and i received auto renewal charge deduction message of Rs 249/- today i.e. on 04/11/23 but there was no prior intimation from gaana for this. Also turning off of auto renewal was not working before money deduction and it worked just after the money got deducted. This is pure scam from gaana.com. kindly refund my money and close my account as your site is not useful to me at all.
    Mobile number- [protected]
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      T
      [email protected]
      Oct 28, 2023
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      Auto renewal cancellation subscription fails

      Dear team

      I had applied for a free 1 mth trial period of gaana subscription but I want to cancel it. Online subscription cancellation is failing and the the renewal date is on 29 October.

      I don t wish to continue please cancel my subscription
      User Id [protected]@gmail.com...
      +1 photos
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      R
      ravisbdva
      from Kolkata, West Bengal
      Oct 26, 2023
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      Address: Plot No. 391, Udyog Vihar Phase โ€“ III Gurgaon, 122016, India

      I had been wrongly charged Rs299/- without any subscription. On October 23, 2023 at 16:37 hrs, my account got debited automatically for Rs299/-. I have not shared any card details or made an e-mandate. No OTP came and directly I was charged. Also Rs47.20 got deducted due to insufficient balance. This is pure fraud case. Please helpe our.
      +1 photos
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        G
        GORANTLA RANGASWAMY
        Oct 19, 2023
        Oct 20, 2023
        This thread was updated on Oct 20, 2023
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        Today an amount of Rs.499 was debited from my SB account. I am uisng Ganna App and not installed in my phose and not requested any subscripton of Ganna.
        Gaana.com customer support has been notified about the posted complaint.
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          M
          Maheshganesh
          from Tuni, Andhra Pradesh
          Oct 13, 2023
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          Please refund my money of rs 499, because I haven't use ganna app and I have money problem, so please refund my money as soon as possible.I want to cancel my gaan subscription pack and get refund. Please try to understand my problem.
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            M
            Maheshganesh
            from Tuni, Andhra Pradesh
            Oct 13, 2023
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            Gaana subscription cancellation and refund my money

            Website: gaana

            Amount of 499 has been debited from my account due to auto renewal of gaanaa subscription.please cancel my gaana subscription & refund my money as soon as possible.
            Thanks & warm regards....
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            S
            Sameer@57
            Sep 2, 2023
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            I have gaana account from this no. [protected] and i mistakenly purchased the premium subscription of rs 299 and suddenly i realised my mistake and i have not used the app any time so please refund my amount as soon as possible i have money problem.
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              S
              Sameer@57
              Sep 2, 2023
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              I mistakenly purchased gaana premium subscription of 299 and immediately realised what mistake i had done i tried so much for refund but no luck. They say won't refund but this is not right. This was a mistake.
              Gaana.com customer support has been notified about the posted complaint.
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                V
                Vikas sihag
                Aug 25, 2023
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                Address: FC - 6, Film City, Sector 16A, Noida, Uttar Pradesh 201301

                Sir,
                My account no. [protected]
                I paid โ‚น299 to gaana app for one year subscription from upi . Upi ref. No.[protected].
                But my account show me as a user free,
                +1 photos
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                  M
                  Mahesh H Talreja
                  Aug 24, 2023
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                  Dear Sir,
                  Already i had mailed gaana.com and also made several chats with gaana.com regarding that pls provide me the refund of rs 299 as i am not using gaana.com from a year and i dont want to use it they have forcibily deducted through automatic payment i had made several chats but they don't reply my last hopes are with u i want that my rs 299 should be refunded at the earliest as i am in need of it
                  pls do the needful i am providing you the registered phone number and email on gaana.com

                  registered phone number : [protected]
                  registered mail id : [protected]@gmail.com
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                    S
                    Subrat jit
                    Aug 21, 2023
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                    Address: at-Udayapur po-Chasagurujang ps-pallahara dist-Angul

                    Please refund my money of rs 399, because I haven't use ganna app and I have money problem, so please refund my money as soon as possible. I want to cancel my ganna subscription pack and get refund. Please try to understand my problem
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                      N
                      Nazrana perveen
                      from Patna, Bihar
                      Jul 22, 2023
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                      Address: Shaguna more Behind Satabdi Mall Azim enclave
                      Website: Gaana.com

                      Please return the money deducted from my account, otherwise I will file a case again.
                      +1 photos
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                        J
                        Janardhan Gamidi
                        Jun 15, 2023
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                        Device Limit Exceeded, Unable to delete devices

                        I have Gaana premium account, my account reached device limit and when I'm trying to remove my old device, Gaana doesn't support removing the devices, there seems to be some sort of but in their development. I'm not able to remove my old device neither from Android App, nor from web interface.

                        I have created 4 service tickets on the same issues, the support webpage just shows that the ticket is created but doesn't give any...
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                        D
                        Dr Sonu Rajput
                        from Greater Noida, Uttar Pradesh
                        Jun 12, 2023
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                        I would like to raise this issue on the behalf of me that I have paid to gaana subscription for 1 years plan but my account has been log out without informed me and now asking for payment for subscription as second time plz resolved my issue I m sending screenshot of payment slip and transaction ID OM2210100051440842749448
                        Please see the attached documents
                        Thanks and regards
                        Dr Sonu rajput
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                          P
                          Pavan315
                          from Allahabad, Uttar Pradesh
                          May 25, 2023
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                          Sir/Madam,
                          I am Pavan Kumar, i have been a gaana plus member since a long time. Today I was renewing my account subscription, but I don't know what happened but when I tried to login a new account was created using my phone number and as I wasn't aware of it, I renewed the subscription.
                          Kindly transfer my subscription to my original account please... I have my personal music playlist in it and also have earned as much as 20k plus coins .
                          I need music to get off stress and it gives me a lot of relief in my life. Please do something about it. I will list out my account details, please either overlap those accounts or transfer my subscription or something that you can do it.

                          Yours faithfully,
                          Pavan Kumar

                          Original account: [protected]@gmail.com
                          New account created using phone number: [protected]
                          Gaana.com customer support has been notified about the posted complaint.
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                            J
                            Jacob vijay
                            May 22, 2023
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                            I got an coupon from fireboltt smartwatch, it had coupon for 3 months subscription of premium. Actually they said it is free but they asked โ‚น1/- for the subscription. Even though I made that subscription, but instead of asking โ‚น1/-, they asked โ‚น299/- for the subscription
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                              R
                              Rahul sitaram Gaikwad
                              May 21, 2023
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                              Address: Aurangabad, bajrang nagar, plot no 03

                              Pls paise refund kar dijie 299 account me se kat hue hai, i dont understand how diduction my account 299 rupes pls refund my money, it is very very important for my work pls give me refund please๐Ÿ™๐Ÿ™๐Ÿ™๐Ÿ™๐Ÿ™
                              Gaana.com customer support has been notified about the posted complaint.
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                                G
                                Geo vivin
                                May 20, 2023
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                                I recharged my account with 299inr.but still it's not activated.

                                [protected]@gmail.com account user name.

                                I make ticket /complaints with them but there is no reply. What I want to do, by consumer court or I want to wait ๐Ÿค”
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