I have taken gallivant international holiday pvt ltd membership in september 2017 and did not get a chance to plan any holidays with them for around 1 yr. I took the membership for 10 yrs. However, the membership card i received is only for 5 years. Despite of raising concerns and follow ups, they never corrected it and just received hollow commitments about issuing new card with correction.
Based on the bond we had signed off and the information written in it, i approached them to book a hotel in june 2018, whereas we had to publically investigate their phones number as, their address and given phone number was changed and provided ones were not reachable for several days including landlines. Later, from google reviews, i got their mumbai office phone number from where i had a chance to talk with mr. Ambuj who is solely handling pune office with no staff, who gave us really poor support over email and sometimes on phone with information i would call bits and pieces that too only 5 days a week as saturday and sunday they had self claimed week offs. Their toll free number is also not working. I wonder what a person would do over weekends if faces any emergency on remote location due to their service. Anyways,
Gallivant had taken 2 weeks to get me preliminary booking details which was on the edge of our vacation with so called descent hotel. Further checked in agreement they had mentioned to provide us facilities in 3star or 5star hotels. However, offered property was not meeting the criteria to what mentioned in the agreement. Post highlighting same to mr. Ambuj, he offered another property which was same like previous. Moreover, the price of gallivant annual maintenance fees and the yearly quota from initial payment which was done, combined was double than the hotel was offering for general bookings.
Further highlighting same to gallivant, we received an answer as they now need to think of their profit and find middle ground which benefits all the parties considering the yearly issued amount we have paid. Which is not an acceptable answer as the service which we are getting on generic websites like goibibo, trivago, google etc. Is far cheaper than what gallivant is offering. At almost 40% less money, we privately booked hotel as per our need, avoiding loss from gallivant services.
I feel like cheated and surely not interested to deal with this firm anymore. I wish to have my money refunded as it's been a dead investment with them for almost an year and i have no confidence to approach them for any future dealings as what they had advertised earlier and what they are offering in practical is nowhere near to each other.
The sole purpose of taking the membership was getting at least 3 star hotels, hassle free bookings and saving money. Which is definitely an illusion. This seems to be fraudulent company to me.
Pleading to get justice.
Was this information helpful?
Post your Comment