[Resolved]  Garena — Request to Lift Free Fire Account Ban

Dear [Free Fire Support Team],

I hope this message finds you well. I am writing to request the lifting of the ban on my Free Fire account. I deeply regret the incident that led to the ban and would like to explain the circumstances surrounding it.

Approximately one year and three months ago, I inadvertently downloaded a script file onto my device. Unfortunately, I mistakenly opened the Free Fire game while the file was still present on my device. I want to emphasize that I never intended to exploit or manipulate the game in any way, nor did I engage in any actions that could harm other players' experiences.

I understand that the unauthorized presence of the script file violated the terms and conditions of Free Fire, and I take full responsibility for my negligence. However, I want to assure you that I never actively used the script or gained any unfair advantage while playing Free Fire. The file was merely present on my device when I launched the game unknowingly.

Since the incident, I have taken several measures to ensure the security and integrity of my device. I have installed reputable antivirus software and regularly perform scans to ensure there are no potentially harmful files. I have also educated myself about the importance of safe browsing practices and have been more cautious when downloading files or using third-party applications.

I genuinely love the Free Fire community and the game itself. It has provided me with countless hours of entertainment and a platform to connect with friends. The ban on my account has deeply affected me, and I have realized the error of my ways. I genuinely apologize for any inconvenience or negative impact caused by my unintentional actions.

I kindly request you to reconsider the ban on my Free Fire account. I assure you that I have learned from this incident and will adhere strictly to the terms and conditions of the game going forward. If necessary, I am willing to cooperate fully with any investigation or additional security measures to restore my account.

Thank you for taking the time to read my appeal. I sincerely hope you will grant me the opportunity to redeem myself and continue enjoying Free Fire with the community I hold dear.

Yours faithfully,

[Free Fire Player ID[protected]]
[Free Fire Player Name - ᴿᴼᴷㅤƬɪᴛᴀɴ]
+2 photos
Was this information helpful?
No (0)
Yes (5)
Jul 8, 2023
Complaint marked as Resolved 
Subject: Request to Lift Free Fire Account Ban Dear [Free Fire Support Team], I hope this message finds you well. I am writing to request the lifting of the ban on my Free Fire account. I deeply regret the incident that led to the ban and would like to explain the circumstances surrounding it. Approximately one year and three months ago, I inadvertently downloaded a script file onto my device. Unfortunately, I mistakenly opened the Free Fire game while the file was still present on my device. I want to emphasize that I never intended to exploit or manipulate the game in any way, nor did I engage in any actions that could harm other players' experiences. I understand that the unauthorized presence of the script file violated the terms and conditions of Free Fire, and I take full responsibility for my negligence. However, I want to assure you that I never actively used the script or gained any unfair advantage while playing Free Fire. The file was merely present on my device when I launched the game unknowingly. Since the incident, I have taken several measures to ensure the security and integrity of my device. I have installed reputable antivirus software and regularly perform scans to ensure there are no potentially harmful files. I have also educated myself about the importance of safe browsing practices and have been more cautious when downloading files or using third-party applications. I genuinely love the Free Fire community and the game itself. It has provided me with countless hours of entertainment and a platform to connect with friends. The ban on my account has deeply affected me, and I have realized the error of my ways. I genuinely apologize for any inconvenience or negative impact caused by my unintentional actions. I kindly request you to reconsider the ban on my Free Fire account. I assure you that I have learned from this incident and will adhere strictly to the terms and conditions of the game going forward. If necessary, I am willing to cooperate fully with any investigation or additional security measures to restore my account. Thank you for taking the time to read my appeal. I sincerely hope you will grant me the opportunity to redeem myself and continue enjoying Free Fire with the community I hold dear. Yours faithfully,
 
Add a Comment

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Garena
    customer care contacts
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    7%
    Complaints
    12354
    Pending
    0
    Resolved
    807
    Garena Phone
    +65 6270 8100
    Garena Address
    Galaxis Building, 1 Fusionopolis Place #17-10, Singapore - 138522
    View all Garena contact information