Garudavega Courier Services Complaints & Reviews

I have shipped package Garudavega kompally branch agent suresh, surprisingly one of the item went missing in which it is mentioned in agent receipt but not added in the shipment invoice.
When trying to reach customer service they are blaming themselves between branch and head office but still issue happened with garudavega.
When reached out to suresh, agent is responding badly. This is very bad part for Garuda vega having such a waste employee.
No one is addressing issue.

I had couriered 2 boxed from garudavega, teynampet br.(chennai) to houston(usa)
box no.1 contains golu dolls-21 qty.
all the dolls were broken when they received it in houston.
pl compensate the dolls or pay appropriate money for the same.
ps: invoice copy attached

rgds,
sundararaman

Few items are missing from the parcel, for which bill was provided . Please look into the issue ASAP

Invoice No : [protected]

Very bad experience with the garuda vega services. Many times we have used the service but this time it was a very worst experience.
Yesterday morning we have courirerd few items from Malkajgiri ( Hyderabad) through garudavega( Bill.no--[protected]) to USA (MICHIGAN STATE) TO SRINATH CHINTHALA.
One of the the agent by name JHANSIRANI TAIKONDA at Malkajgiri branch has written the QTY wrong in the Invoice and sent the courier....

Hi sir/madam

I sent my items through your services from hesargatta road, T. Dasarahalli branch. I sent 4 packets of sweets and few other items of about 15 kgs, but they billed for 16kgs. I sent parcel on 20 February to USA, expecting delivery in 7 working days as it was my son-in-law's birthday and dresses and sweets were supposed to be reached by 28th feb but these people never cared to send me tracking details and I kept on begging them for details. My package reached on 8th March taking around 17 days with all my sweets rotten and full stinking on other objects which were sent. I tried complaining the owner who was very adamant and not picking my phone or calls nor giving proper details on how i can claim or get refund. I want proper action to be taken immediately.

I claim refund of my sweet items

My invoice bill number is [protected] GSTIN:29AAECN9199A1Z3

We have done Parcel from Anantapur - India (515001) to Issaquah - USA (98029) on October 10th 2021. The item was delivered on October 19th 2021 Evening and Received by Chandrakala Yaparla.

There is one item missing in Package and we have observed that there is one package opened for security Check.

On Feb 16th, I booked a parcel to Prathiba Srinivas (receipt # [protected]) residing at 18, Periwinkle Dr, Monroe, New Jersey, USA 08831. The parcel reached New Jersey on Feb 21 at 3.05 PM. Upon opening of the package, my daughter found that the package is completely broken and ruptured. The snack and other items are not fit for use. This is exclusively due to poor and inefficient packing and handling of your staff at Yelahanka Newtown, Bangalore...

We sent a parcel to UK from Chennai/Tamilnadu. It was delivered to a wrong address in UK by DHL. DHL couldn’t trace the order and they asked to contact Garudavega. But no one is answering from Garudavega side. Very irresponsible. Never heard try with Garudavega and loose the money.

Did not receive package that was send on Jan 6, 2022

I got billed extra 1500 for some jewellery declarations, which was not added in tha bill

Package is sent from Bangalore on 12 th January and still there is no update from any one where it is. Tried calling customer care several times but each one of them tell different non sense reasons but never tell about the expected delivery date.

Even there is no response to emails sent.

Almost 25 kgs of food items and how can they expect us to consume it after 15 days??

Also rude response from their customer care representatives whenever we ask where exactly is the package.

Garudavega has quoted the price for shipping from India to USA with a delivery time of 5 days. But even after 4 days the tracking shows just the label has been created but not shipped. Everytime I call them they say it will go today. Whe I tried to call USA customer service number the recording said I was 2nd in line and wait time was 2 minutes. But after waiting for 15 minutes suddenly the message says "sorry for keeping you waiting for 15 minutes we will call you back" and disconnects my call. It's the worst company.

My package booked on 13 January and is still in Delhi. No one knows how they keep it
They don’t have an idea of expected delivery date yet

Can any one be able to eat that food items when you left at open place for more than 15 days?

We generally book food items from India which are more Perishable. what is the point they took 15-20days to deliver the goods?

1. This happened second time. first one was back in July 2021. All my food items were rotten. (paid Rs 14000 for courier charges)
2. We package dropped on 13th Jan 2022 and is hold at Delhi since 18th Jan 2.25 AM and no one (Either Garudavega or UPS who is the carrier) is able to answer when the package is scheduled to leave India.
Such a bad irresponsible service ever I had. I never had issues with other services i used in the past

I am a resident of Madambakkam, Chennai 600126. I am using regularly the services of Garudavega courier service to send materials to USA to my friends and relatives. One such courier was happened to be sent to Illinois, USA. I have despatched 22 Kgs of items containing Dress materials and some vessel items. I am sending the courier through the agent stationed at KURIJI NAGAR, CHROMPET, CHENNAI-600044. Earlier, they were asking one copy of...

From: finny brainard
To: Care
Sent: Wednesday, 5 January, 2022, 12:02:43 am IST
Subject: Fw: Loss of Saree in Transit.

Dear Sir,

With reference to the trailing mails, kindly confirm the status of the lost item sent through your good company. Already four days passed and the status is not known. We trust in you that, the problem will be resolved at the earliest.
Please do the needful...

Garudavega did not provide any information on Import duty / tax when I have asked and got customs charged 110% of the actual package price. Package included only clothes. They did not help much with DHL and said we can try to reduce and never came back.
If this information was provided, I would have skipped sending package, they said it would be 10%-20% and I ended up paying 110% of the package value!!

I have booked a consignment on 21-Dec-21. It was supposed to reach USA within 5 to 8 days. The consignment number is 1Z63XV[protected]. UPS web site shows "reached Delhi on 24-Dec-21". When I contacted Garudavega, they informed me they will update status in few days. They took my email, but no communication so far. When I contacted UPS, they informed me that the consignment was not picked up at Hyderabad as there was some weight issue and they advised me to contact Garudavega. Garudavega is not able to tell me if the consignment is n Hyderabad or Delhi!!. They wrote to UPS and they expect me to wait till UPS replies!!

I have booked parcel from Chennai to USA in the month of October.But my parcel was delivered to wrong address.
I have paid Rs 9745 courier charges and purchased goods worth of Rs 10000 in that parcel.
When i contacted Garudavega they are not responding properly in this regard.
Please resolve this issue at the earliest
Thank you

My dad dropped off a parcel at Navrang branch in B’lore on Oct 27th 2021. The parcel was destined to Canada with items for my new born. It’s been more than a month & I still haven’t received the package. The worst part is there is absolutely no decency & courtesy from the Garudavega team to respond to the emails that I had sent. If I do not hear a response now then I’m going to consumer court against Garudavega for fraud & stealing consumer’s packages & I’ll treating consumers by not caring to respond to emails.
Tracking # [protected]