Garudavega Courier Services — items missing in the packed box

Vasu Parvatham

from Hyderabad, Telangana

Nov 9, 2017

Address: 500090

Website: Www.garudavega.com

I am writing this email to complain on missing packet and couple of opened parcels.

I actually visited your store on 31st october 2017 to drop a parcel destined to reach usa (Attached here the invoice copy).

Today my brother received the courier (Ist morning hours 07th nov) and said me that the 'non-veg pickle' packet is missing in the box.

Also found that there are couple of packets in open state - appearing like they are cut with a blade. Also, the quantity of the items we have packed in these open packets are reduced - meaning something happened and the items were taken out.

Kindly check this on priority and provide me more details on what happened? And why its missing?

How can you help & compensate me delivering the missing packet?

Photos taken before the shipping and after receiving the courier are attached here.

+5 photos

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Garudavega Courier Services customer support has been notified about the posted complaint.

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Comments

Vasu Parvatham

from Hyderabad, Telangana

Nov 10, 2017

Forgot to mention, the non-veg pickle weight is between 3 to 3.5 kgs.

The 2 opened (appearing like cut with blade) parcels is missing almost 300 grams each.

300 Grams * 2 Packets = 600 Grams
non-veg pickle = 3.25 (Average weight)

Totally 3.85 KGS of parcel is missing.

Kindly consider this and take necessary action.