Garudavega Courier Services — Garudavega - Never deliver on time took 6 days to get tracking no but never shipped the item

Garudavega one of the worst company to ship with. They will not work the way that they advertise or publish in their website. I have shipped an item from India to USA expecting that it will be delivered in 3-5 days. I shipped the item on Oct-27-2021 and today is Nov-4-2021, they took 6 days to get the tracking number. When i check the tracking number in UPS.com it shows "Label Created" since Nov-3-2021 and shows "Check back tomorrow for an updated delivery date". In Garudavega tracking it shows the status as "Shipper created a label, UPS has not received the package yet." When reached to the customer care that is another pathetic service, I waited in line as it says expected wait time is 10 mins and after 10 mins call gets disconnected. Tried multiple times and the same thing was happening. When asked with the agent where we shipped the item there is no response from him. We shipped from Tirupur, Tamil Nadu