[Resolved]  Gati-Kwe — ordered product from flipkart not delivered

Address:	Hyderabad, Andhra Pradesh
Website:	gati.com

Product ordered in flipkart, send through gati. Received a gati docket number and tracking status daily. The product supposed to be delivered by 25-oct-2018. And in the tracking tool the status mentioned "out for delivery" by 9.14 am on 25th oct 2018. Waited till evening to receive the product. I didn't get any delivery notification received apart from the site. Contacted the customer care and the assured it will get delivered by 7.30 pm on the same day (25 oct 2018). But it is not delivered. Raised a complaint on the same day and ask them to escalate, hence the service installation and demo scheduled by flipkart on the next day (26.0ct.2018). I got a complaint number but there is no response apart from that. On 26. Oct.2018 the updated the status "undelivered" in their site stating "address and pincode not match". I'm not sure what went wrong. For the same address i got products delivered from amazon and other services.. Contacted both flipkart and gati customer care and still no response. The gati service always said the same response that "concern team will get you back". But no response, not even a single mail or sms. This is the worst ever experience i ever had. If they didn't find the address match, i provided the contact numbers. But none of the delivery person called. I won't suggest this services personaly to anyone.