Gionee Communication Equipment — faulty set cannot use

Address:

Nadia, West Bengal

Dear sir,

My son (Mr arup majumder) purchased one gionee p7 max hand set (9th - 10 month back), but there is a problem arises, hand set become very heat, (Up to 55 to 56 degree) within 15 to 20 minutes using and often shut down. If i view any you-tube video or download any apps or cinema or playing games, it's getting very hot in a short time. Therefore i visited to your g care service center (Barrackpore) twice/thrice but no result comes out, they suggest me to purchase one new battery and that i have purchased but nothing's happened, it needs charging twice a day, now i am fade-up with your service center (Barrackpore) their versions make me puzzled. Whatever i am writing this letter because i am not satisfied with this set and service, i think i just lost my rupees by purchasing this set. Your service center always tries to push out all faults in my court, they accused me that i am using 3rd party apps or playing games or watching videos etc. Therefore the set is getting hot & it is not in their capability to resolve. Kindly let me know what i have to do. Your commitment of warranty and safeguarding is far away