[Resolved]  Gionee Communication Equipment — gionee phone model p5l - complaint no. gc[protected][#[protected]

Dear sir,
I have bought one smart phone, brand - gionee p5 (L), code no. 8517190 @rs.6800/- on 26th oct, 2017 from s h mumtazuddin times pvt ltd vide cash memo sl no. C8941.

On 2nd week of dec, 2017 the ph suddenly become dead and went to gionee service centre at prince anwar shah and come to know the phone damaged for liquid damage. I submitted it and got it repaired with rs.4800/- after repaired of pcb & main pcba.

On jan last week suddenly noticed the phone vibrating with a sound and felt burning sensation. Immediately detached the battery and went to the gionee service centre again. They informed again the phone got liquid damage and estimated repair cost will be rs.6294.24.

My question the phone automatically heated and generated vapour which naturally generate water which is the reason for liquid damage.

I had written two messaged to gcare, but they repeatedly replied that liquid damage is out of warranty for which they are not responsible.

My question if the battery gets abnormal heat it is quite natural inside the phone will generate vapour and it is water which damage the phone.

Kind regards