Gionee Communication Equipment — heating of gionee p7 max

Address:

East Khasi Hills, Meghalaya, 793012

Bought the gionee p7 max last week but only after few hours o[censored]sage, the phone has heated a lot and the battery drains quite fast with extremely very very less backup and the phone got switched off again and again by itself. I approached the seller for replacement but they said that only the service centers are authorized to do that. I then went to the the service center and told the problem. I was surprised by their response that it is just a minor issue and that replacement cannot be provided. An issue for a new phone minor or major, it is still an issue. And they just did a software update and returned the phone. But after two days o[censored]sage, the same problem occurs!!! What am i supposed to now? As per the response from the seller, they need a kind of certificate from the service centre for replacement which is not willing to provide. It's very disappointing to have to face this. Does not gionee have any responsibility for its products or it's after sales services? I've send emails to gionee customer care but they never respond. I can't use the phone much now. Even when using whatsapp, facebook or instagram, it gets heated. It's a waste of money going for gionee. I really do regret so much. With such an experience i'm facing, i wish i could return the phone and get a full refund. And also, does the 30 days revised return policy even works or is it just a theory to lure consumers. And to have to visit the service centre again and again for a new phone of few days it's really sad and disappointing. And to keep a new phone even for a day or two in the service center for observation, it's very disappointing... Am i lying??? It's a new phone, why do i have to go through such trouble. I wish you could help me as i've got no other hope to settle this issue. If possible, i want to get the said certification as asked by the seller for replacement or if possible for return.