Gionee Communication Equipment — Mobile phone faulty - customer care, approved for doa but said replacement get from where mobile purchased

Address:	New Delhi, Delhi, 382418
Website:	gionee.co.in/contact-us

I, rameshwar mishra residence at ahmedabad, gujarat. 15 days before i gone for tour to nanital with family, and due to technical problem in my old phone i need to purchased newer one immediately so i purchased gionee a1 from parvez mobile master, ramnagar, nainital bill no 1139 on dated 13/05/2017...

But their is problem in hand set so i contacted authorized service center of gionee, har care - ahmedabad, gujarat on dated 29/05/2017, and service center accept their is problem in handset. I requested them to replace handset from service center then they denied to do that and said to replace handset from where you brought.

My problem is that, i purchased handset from nainital and resident at ahmedabad. So to go again nainital to replace handset may be foolishness.

So i repeatedly requested to service center for get replacement from ahmadabad. But they not agree for that so i also ask for refund the amount i paid..

According to them"s logic replacement done only from where you brought...
But in case a shop from where i bought is closed due to some reason then what will customer do.. It means company is not liable for replacement. Who manufacture mobile? Company or dealer, i try to convince them but may be they understanding customer is always fool..

Many other mobile company replace handset from service center.. Only gionee is a company who denied to do that...

So now i don't want mobile of gionee - i ask for refund

Hear i attached bill,