Gionee India — Mobile phone service

Address:	380013
Website:	gionee.co.in

I had purchased a Gionee S6 on 28th March, on 3rd may phone display was damaged because it was fallen from my hand. I gave it to Gionee customer service center, Vastrapur, Ahmedabad. (Har Impex) They said that its physical damage it will not cover in warrantee I said its ok whatever charges will be I am ready to make payment and he said charges will be 3200/- and you will get your phone on 12th may now the problem is here i called them on 12th may they said parts are not yet came from company. On the 13th I got message from gionee care that i will get my phone on 18th of may i called them and asked them that if you are not sure about your service then why you people giving false date to customers? They said there is a shortage of LCD screen in the company so you will get your phone of 18th may. i said i am a business man i had all contacts in my phone i am facing problems without my phone otherwise i have to go to consumer forum they said you can do. i said them save my recordings. Today again I personally go to service center they again said the same that we didn't get the parts from the company (Delhi) and my phone still not repaired, today again i called to customer care a customer executive name Miss. Pooja told me that i will get my mobile on 19th of may. I again asked them and why you people again and again giving a false date? and she cut the phone. so its 14 days already phone is still not repaired. i had proof of all messages company sent me. now what about the problems i faced without my phone, everytime i called to customer care they put me on hold. and there is no any cordination between service station and customer care, both are giving differant information. please do needful actions against them for poor service.