[Resolved]  Gionee — pathetic behaviour of gionee service centre

Address:

Jaipur, Rajasthan, 302020

Respected sir/madam

My name is mahendra choudhary. I handed over my gionee p4 cell phone to "the infinite care" service centre (Rajat path, madhayam marg, mansarovar, jaipur) as it has some software problem and a sim jack was also to be replaced. The service centre people told me that it will cost around rs.400 for sim jack and the software will be updated for no cost.

I deposited the phone on 17 july 2017 and i was told to come on 19th july. On 19th july after making me to wait for about an hour they told me to come on 20th july.
On 20th july the called me and told that "we have checked the phone completely and we found that its touchpad will be replaced and it will cost around rs.900."
I was not willing to spend too much on my old phone but anyhow i told them to repair it.
When i reached there on 22nd july the told me to wait for about 2 hours and then asked to come later.
On the next day they again made me to wait for hours and then after taking a payment of rs.942 they returned my phone.
I found that my phone was not ringing. I asked them about it. They told me that its ringer is damaged.
Although it was perfectly working when i submitted the phone to them.
They refused to repair it.

If they would have told me about this. I would have not spend this much amount of money on my 3 year old phone which is now of no use as it does not ring.

I gave my phone to them for repairing but instead of repairing they damaged my phone and also charged me a lot of money.

Now i am feeling that i have paid money to "the infinite care" for damaging my phone.

I request you to take some actions on this issue and resolve my problem too.
Looking forward for a healthy and satisfactory reply.

Mahendra choudhary
Jaipur
Imei no.: gc/[protected]