[Resolved]  Gionee — Service and fraud to customer

Address:	Anand, Gujarat, 388121
Website:	www.gionee.co.in

Hi,
I had purchased Marathon M5. I had issue of vibration since last few weeks. I had gave my phone to Gionee authorized service center (Anand, Gujarat).

I had gave my phone on 23/Sep and today is 3/Oct. Today is its 10th day and there is no resolution from their side. The service center always said me that "we are waiting for parts". The parts(vibration motor) is in transit since last 5 days, (i got a message that your phone require a part which is in shipment on 29/sep early morning at 6:43 AM). So, the part is still in transit. Within this time transport provider can sent any courier two times or if i gave my phone to for other store rather than gionee service center to repair my phone then he can solve it within few hours. (They just simply call nearest part provider, bring the parts and solder/desolder(replace) vibration motor within 2-3 hours).

And as vibration is already been dead then what were the service persons doing between 23 to 29th?

They simply use my phone for their purpose.

Today i called [protected] (Gionee official service number) for this query. The person had talk with me for approx 10 min. Then he had note my complaint. I ask him for complaint number and he refuse to give me that. I ask for reference number for what he has forwarded my query. He said" I will get complaint number automatically once i will disconnect the call". This was another fraud as its already been 1 hour and 44 minutes but i did not received any message.

This is the level of service gionee is providing. I am fed up to take follow up every morning to Gionee service center. They have always same answer.

And also i have seen that many customers are complaining that once their phone comes from service center the phone is getting another issue with most common issue of poor battery.

So, i am requesting to consumer complaint authority to provide this detail to Gionee Service department as much higher level as possible.