GizmoHelp Complaints & Reviews

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Dear All,
This is to inform you that there is a mobile insurance company by the name of GIZMO SECURE ULTIMATE, who have a tie up with Croma Electronics. When you buy any mobile they pitch you to get your mobile insured and make all the promises. But when it comes to actually a claim they give you the simplest reason not to pay any claim.
I, Pooja Rajpal, bought an Iphone 6 from Croma, Lower Parel, Mumbai and the insurance as suggested by GIZMO SECURE ULTIMATE on 31.05.2015 Insurance Id No 230088, Serial No [protected], Invoice No SLF02A[protected].
Now on 31st March 2016, my husband and me were going on the bike at around 1.00pm (honestly I really don’t remember the time but it was post lunch)and there were these 2 men who came on the other bike to my left side and pulled the phone from my hand, it so happened that the phone fell on the road in water so I was firstly in trauma that what had happened until I realised that my phone had switched off and not switching on at all, so then rushed to the nearest apple iphone service centre. They told me to leave the phone as it was not getting switched on at all, they mailed me on the 1st April 2016 that the phone was detected by Liquid so now there was no warranty and I would have to replace the phone and also had to pay approx. Rs 25000/-, to my badluck since my phone was not working I could not check my mails either so they happened to call me on the 2nd April 2016 to inform that I haven’t reverted to the mail, now I was in a total shock as I had not even recovered from the unusual incident of phone snatching that had happened for the first time in my life, didn’t know this was coming up next as I already bought the phone of approx. 50, 000/- not even a year back and now was asked to pay another 25, 000/-, then I recollected that I had insured the phone to I spoke to Mr Mohsin (who sold the policy) from GIZMO SECURE ULTIMATE, who guided me to report the incident immediately to the call centre of GIZMO SECURE ULTIMATE, so I called them and registered my claim over the phone, went to the cyber café with all the various documents, spent money on scanning and stuff, uploaded the same on their sites (which was not working and had a huge trouble doing that as had to call the call centre number of times just to upload the documents)anyways.
Where they told me as the company policy they would get back to me within 24 hours, so I waiting but now already 28 hours had passed so I again called them to find out as to what was going on, so they apologised for being 4 hours late and I immediately was ok with that, they again told me that now they need a letter from me since I was 3 hours late to report my claim as according to them I had to report my claim within 48 hours and I was LATE BY 3 HOURS, so they wanted to know the reason, so now again I wrote this detailed letter with my signature, went to the cyber café and scanned it and mailed them as now their website was not working at all( so had to go through the same trouble). Now I thought I had done my best and had to wait for 15-21 working days as per their policy (where in my business was suffering completely).

Finally I get a mail from them that my claim is REJECTED as I was 3 hours late as per their policy in reporting the incident (but I was not informed anything while taking the policy). Now things like should I have lied and make sure that the claim comes between 48 hours or should I have manipulated somewhere as they do not respect honest customers such thoughts kept running my mind.
Anyways I was guided by Mr Mohsin from GIZMO SECURE ULTIMATE to contact Mr Ronak (mob no [protected]) from GIZMO SECURE ULTIMATE his senior who could help me, so I again had some hope now, I called him and followed up for days, then he told me to contact his senior who was Mr Ganesh (mob no [protected]) from GIZMO SECURE ULTIMATE, who kept saying that they have a tie up with THE NEW INDIA INSURANCE and they could only request them to reconsider the claim. Today its 02nd May 2016 already and they say that they cannot process the claim as I was 3 hours late to register the same with GIZMO SECURE ULTIMATE.
My business has suffered drastically as I did not have my phone, I could not revert to all the important mails, lost all my client contacts and finally this is what I get.
I just want to urge to general public not to buy GIZMO SECURE ULTIMATE AS THEY ARE JUST LOOTING PEOPLE IN THE NAME OF MOBILE INSURANCE.
Whatever that I have suffered emotionally, physically I do not want anybody to do so.

Regards,
Pooja Rajpal

Worst Experience. They will only take money and at the time of Claim they will make fake excuses for not paying money. I brought phone and insurance in march 2016 from Jumbo Electronics, V3S Mall, Laxmi Nagar, Delhi. I lost my mobile when I had an accident on 9th Jan.'2017. On the same day, I informed at store from where I brought phone and insurance. One representative present at store took my details and copy of invoice and told me that insurance person will give you call but even after 1 week I didn't received any call. When I visited store again, insurance person was not available. Store person provided me number of lady whom I met in last visit. but she said I already left job so please contact customer care. When I contacted customer care, Mr. Gaurav Khanna said we can't process your claim as information was provided late.

As I already informed at store within few hours of loss, but information was not passed further and representative didn't informed me of process so that is the biggest loophole of Gizmo Secure so why should customer suffer because of their mistake.

Gizmo is just cheating !!! First time i made a claim, they rejected it because the claim was not registered within 48 hours (which was not told to us while buying the same) . Second time, when i made the claim, they want the repair bill of the first rejected claims although the claim is of different nature. It is beyond the imagination of anyone to save such bill. It seems that it is their policy to collect such bills in original without which they will not register the subsequent claim. The executive who spoke over phone concluded the call that there was no response from my side and cut the call, when i asked him to transfer to call to their higher ups

Fake insurance team ...after allotting service center for my phone from the insurance team it got rejected ...the service center people called me and said my handset is repaired but insurance team is not approving ..iam not getting the point that after allotting service center for a phone how come it got rejected ...only when its a scam total scam

Gizmohelp insurance — Phone insurance

I took insurance from this company for my htc 626g+ phone. they are delaying to clear my amount.they create problem even for verifying documents. they do not keep on their words

Gizmo Help is a fraud company . They are not complete their own norms & promise but they were committed to their customer.
Till yet, they are not transferring the amount in my Account. And when I made call to them for knowing the status of claim, the same reply is given by GIZMO executive still there is some technical issue and we will try to transfer your amount on some, some... day..
Now I want to take strict action against Gizmo help. Please assist me...


Regards

Rajinder Singh
Mb. +91 [protected]
E-mail Id- [protected]@ymail.com

Dear Karan Tandon,

Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.

We would like to get in touch with you. Request you to share with us your contact details (phone number or registered e-mail id) to allow us to get back to you.

Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.
Sincerely,

Team Croma

Dear Karan Tandon,

Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.

We would like to get in touch with you. Request you to share with us your contact details (phone number or registered e-mail id) to allow us to get back to you.

Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.
Sincerely,

Team Croma

Dear Karan Tandon,

Thank you for your feedback.

At Croma, our customers are most important to us and it is our constant endeavor to ensure complete customer satisfaction.

If you wish to get in touch with us for any purpose, please feel free to call us on[protected] or just SMS to 56677 and we will call you back.

Thank you,
Team Croma

dear croma .. why the hell u guys have a tieup with such frawd gizmohelp company ...i brought iphone6 from croma mulund, mumbai ...after 5 months when my iphone broke i submitted each and every documents to gizmohelp website as well as i submited hardcopy of every document to service centre... 50 days passed and still gizmo is fooling ... henceforth ill not buy any product from croma because it has a tieup with only gizmohelp insurance ... ill suggest myfriends to buy any costly product from kohinoor or any other store whoever provides appsdaily or any trusted insurance ... croma inspite of such bad reviews u guys trust still trust gizmo... well this is going to affect your profit ...such priceless trust is gonna affect u ... i m out as a customer ... naam bade or darshan chhote !!!

Same with my case. They just pick "so called holes" in our claim process, and reject claims.
GizmoHelp Insurance is useless and mere waste of money. Don't buy this insurance in future,

its same case with me.need to take some legal action on this.this gizmo is fake company.collection of people will sort this issue.they want tht word theft in fir this ridiculous

Same with my case. They just rejected my application due to non sense reason.
Gizmo Help Insurance is Fraud and it was the biggest blunder that. i have taken insurance from Gizmo as it is highly recommend by the Croma Retail. Don't buy this insurance in future and trust on croma about gizmo.

same as with me we should take legal action about this for very sure...

and this is my mail to them...
Hi!


I have been trying to know the reason and dispute your wrong decision of denying me this claim. I once again request Gizmo to look in to the matter and release my money as it was a very very genuine case of mobile theft.

I have been calling your helpline and its getting very very frustrating. You guys have no idea about my situation. I am not going to let it go. I am now feeling forced to take it up to consumer court and also to vigilance to fight for my right. I am not an unaware or uneducated or laid back customer.

I know the fact the New India Assurance company has not denied it. Its from Gizmo who lured me several times in to buying your insurance at the time of purchase. There has not been the faintest of efforts from your side to track my mobile phone. I will just not let it go .

Once again, i very humbly request you to please work on it honestly.

Sourabh
[protected]

I am also in the queue of you people.

The same problem is with me. Gizmo refused my damage claim just by saying that you had complained after 48 hours so we cannot approve your claim. They said this after 1 month and i have to go through hardship to fulfill their requirement to file a claim form because they use to make excuses on those things that are useless. Do not trust Gizmo in any case please.

Same is the case with me. I got my phone 6 repaired and they are refusing on stupid pretext that the phone was mishandled. Why will someone in their senses damage their own phone? Total fraud being done by them. I AM APPROACHING THE OMBUDSMAN FOR A SOLUTION.

Abhay Kumar Singh

Guys
But i got my claim approved money very easily without doing anything..
When my iphone 6 got damaged, i just went to croma from where i had pirchased that both things ( iphone & gizmo). I met with kuldeep there gizmo staff very politely he handled my case and he said that, ''don't worry sir, i will take care of it ''. And after getting approval on my case, i got replacement of my handset at a cost of 25000 rs and after one month i got 23790 rs jn my account..
I got very good service...

My experience with GizmoHelp has been a good one . I had gotten insurance for my Samsung galaxy note 2 . When it got stolen last month, GizmoHelp was very helpful with getting my claim processed. Their support center people were very co-operating with me. Overall I am happy with their services .

I had taken Laptop insurance from Gizmo guys. They claim to have covered various sorts of damages so i was happy. Back in Feb my laptop got damaged and i approached Gizmo helpline, they walked me through claim process, it seemed very easy. I was able to get my laptop repaired and got the claim money for it too. So i can say this company has been good to me, hope it remains same in future.

Gizmohelp is a fraud, they have been making me run after tem for past 3 months for my insurance claim.But they are not in any mood to give me my claim. Croma is also part of this fraud.these gizmohelp guys are givingg me next date every time for past 3 months and asked me not to get my 16000 rs phone repaired. they are biggest scam.never buy thier insurance.i am going to consumer court.

similar problem is being faced by me, either they dont register the complaint or keep on giving some excuse. Croma is hand in gloves with these people.
lets put a review on Croma'S site too.

I bought a samsung handset in the month of Feb '16 from Croma - Thane Ghodhbunder Road brach. The executive convinced me to take up the Gizmo Insurance. Last month I accidently ended up loosing the display of my mobile. I approached Gizmo help to claim for the damage. The executive asked me to go through the various documentation process which I did. But sorry to say that I never received any claim amount. Upon enquiry i was told that I have damaged 7.9 % of the device and so I am not eligible for the claim. Guys I would urge you to ask the company to provide the clauses before taking up this company insurance. This company is a fake. very bad experience.

Dear All,

I agree to the comments made above Gizmo help is of no help at-all is a Fraud company. I bought my I-phone 6, 5 months back which got stolen in local train and when i approached Gizmo help they refused with lame excuses. The senior Manager Suraj Kumar agreed to my case that it was correct and had all the police FIR and claims from service provider but they could not process my insurance for their own reasons. Do not buy any produce from this company.

Claim ID 9109825 - My iPhone 6S Plus has been with Gizmo's repair center for almost a month now for a damage and I just got an email stating the phone was mishandled. Why would anyone in their right mind want to damage their phone willingly, to claim their stupid insurance? This is utterly ridiculous and waste of time and resources. It looks like a big scam to siphon off money from desperate people.

I've had multiple interactions, requests for escalations that were never honored, numerous mails exchanged, several people promised call backs in 4 hours which were never honored - all this just for status updates!

Someone has to do something to shut this business down so no one else could be scammed into hopes.

My Claim ID is 9110350. The phone slipped out of my hand when I slipped and fell down. The phone was damaged. GizmoHelp deem this as Customer Negligence. They've rejected the claim. This company is a cheat and I wouldn't recommend anyone to waste their money cuz they will not be able to claim. They use a different dictionary than what the rest of the world does.

Hi i have same prob i have purchase iphone 6 s plus from chroma outlet, i purchased gizmohelp insurance.
my phone got damage in an accident. i intimated in 24 hrs on dated[protected] my claim ref no is 9110981.
incident was that due to slip of water bottle when i was going to drink water, it occurred due to disbalance of chair and me. i have already kept my phone in my pocket safely. but ultimately my iphone got water damage. but yesterday i got mail from gizmohelp that your claim is rejected due negligence. i got shocked. in this case company has cheated me.

I am also in the queue of you people

Same thing happened with me

I have been facing the same issue, ..They are big cheaters .. My Claim reference no: is 9110127.
I have filed claim in July and they have made me run from pillar to post for the insurance... I want to lodge a legal case against them for the harassment they have done.. Can anyone help me with the details...

same in case of mine,
they said why did you wrote that my phone is damage, you should write that my display got cracked, it was a minor bend on my phone, they refuse to entertain my complaint
even croma executives are useless, they were also supporting gizmo only,
manjeet [protected]

I am appalled by the Gizmo Help customer service. They call themselves help but are the biggest fraud. My iPhone 6 screen broke due to an accidental slip and now they are calling it a case of GROSS NEGLIGENCE!!! Also, the so-called supervisor Mr. Rakesh Arora has no manners to speak to customers. We need to do something and stop them from cheating on genuine cases!!! My claim reference id is 9115779 and someone from Kochar Group needs to do something about all this. Is it a money-making fraud company?????? I have written a mail to Kochar Group, their owner, New India Assurance but I have no hopes from anyone. Someone please guide what to do!!!