[Resolved] Godrej Appliances — Complaint for washing machine

Abhishek Trivedi84

from Bhopal, Madhya Pradesh

Address:

Ahmedabad, Gujarat, 380058

I have purchased washing machine of godrej from reliance digital on 15.08.2016

Within 6 months time period i found technical problem in it

I called godrej customer care and lodged complain about product

Later technician has visited my home and said that this is purchased from reliance digital and hence godrej will not entertain it. Pls ask Reliance digital to resolve it

I have lodged complain to reliance also but it is also not resolved till date saying they r not getting required parts from godrej

MY QUESTION IS THAT WHY GODREJ IS NOT COMMUNICATING TO CUSTOMERS AT THE TIME OF PURCHASE THAT THEY WILL NOT PROVIDE SERVICE FOR SUCH PURCHASE. THIS SEEMS CHEATING FROM COMPANY THAT AT THE TIME OF PURCHASE THEY R SAYING FOR WARRANTY AND SERVICE BENEFITS. BUT WHEN THERE IS ANY ISSUE THEN COMPANY IS TAKING AWAY HANDS.

This is pending since last 7-8 days and nobody is taking care of complain

Regards
Abhishek Trivedi
[protected]

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Apr 6, 2017

Complaint marked as Resolved

Godrej Appliances customer support has been notified about the posted complaint.

Verified Support

Mar 06, 2017

Godrej Appliances Customer Care's response Dear Abhishek,

We regret the inconvenience caused to you. We have forwarded your details to the concerned team. We assure you that we will address your issue at the earliest.

Regards,
Godrej Appliances Team.