Godrej Appliances — Refund(Rs 2100) not getting after cancellation the semi automatic washing machine

Address:

Godrej & Boyce Mfg. Co. Ltd...........GN Block, Sector V, Bidhannagar, Kolkata, West Bengal 700091

Hi,
This is to inform you that I, Roni Dutta booked an exchange of semi-automatic top loaded washing machine dated on 6th Feb, 2021. The service execution no is 927130 & this form was filled by Avijit Roy, a sales executive of your company probably came from the Salt Lake Sec V Branch & he took Rs 1600 by cash as a booking amount. That time I was living in a rented house & I had some space issues there that’s why I have decided that I will take the delivery of the washing machine in my new flat at 93 Purba Daspara, Khiristala, Sonarpur, Kol-700150 on the month of May & Avijit told me that it was absolutely fine. He also told me that at the time of delivery he would adjust all the money he took from me which is Rs 1600(cash) in advance as a token amount.
After three months when I shifted to my new flat dated on 6th May, 2021 Raja Gupta, another sales executive of your company came to my place & he again filled a new application form (service execution 914294) on behalf of me for the same exchange & suddenly I knew that Avijit Roy didn’t make any entry in the system for the same exchange which I booked 3 months ago & already gave him Rs 1600. On very next day Avijit Roy had given me a call & told me that he had deposited all the money which he took from me Rs 1600 & application form in the office & also told me that for further communication I had to contact with Raja Gupta & also he suggested me that I can get the same model of washing machine either from “Amazon” or from “Flipkart” in lower rate rather what price is offering by the “Godrej and Boyce Mfg Co Ltd” its’ self. I suddenly convinced by his suggestion told Raja Gupta to stop the delivery & stop processing the application form & also asked him for the refund of Rs 1600 given to Avijit Roy & also Rs 500 which I paid to “Godrej and Boyce Mfg Co Ltd” through G-pay suggested by Raja Gupta. That time Raja Gupta told me that it was fine he would take necessary steps to give me back the refund money of Rs(1600+500)= Rs 2100 but it would take a little bit of time & I was convinced by his promise. After a few days lock down came it was prolonged upto 30th June, 2021.
Now I called up Raja Gupta and asked him for the refund but he refused to give the entire amount & told me that he can give me the refund of Rs 1000 only. On this thousand bucks Rs 500 will be G-pay amount & another Rs 500 will be the amount which was taken by Avijit Roy.
But actually Avijit Roy took Rs 1600 from me & wrote in application form Rs 16000 instead of Rs 1600 by mistake & now your sales executive Raja Gupta is denying me to refund the entire Rs 1600.
With this letter I’m sending you both the application form & second pay history snap.
I hope I can make you understand my concern which I've been following up on for the last 3 months.
Please do the needful to give me the refund (Rs 2100) amount in my S/B A/C ASAP.

S/B A/C - [protected]
IFSC Code – SBIN0010095

My contact number is [protected].

Thanks & Regards
Roni Dutta.