[Resolved]  Godrej Appliances — service not done by service center & misbehaved and cheated false information by technicians

Address:

Thane, Maharashtra, 401107

Dear Godrej,

I am writing this mail to informed you that i made a mistake by buying Godrej Refrigerator with at most concern about my Refrigerator and fed up with service center.which was I bought in June 2013 from Vijay Sales, Mira Raod, Thane 401107.

from Last month i am continuously following up with customer care about my refrigerator which was NOT WORKING.
I Have raised complaints and three different So called Technicians has visited but no positive reply.

Godrej Smartcare - Vasai Center was send sms dtated. 22/03/2018.informed abut their Technicians Mr. Altaf Ansari Will visit and check .

As, I was aware that this refrigerator is not in Warranty, But My compressor is in Warranty period and I ready to pay Rs. 350 Charges which is for technicians visit. The Technician was came to my house dated 23/03/2018 and check my refrigerator and informed that their is an problem in Compressor and need to change with Cost of GAS and other part to be replaced and Took Rs. 900 and said some other technician will come and change the compressor as my wife is in home so she paid Rs. 900/- Next day other technician was came and informed that Total Cost to get refrigerator in working condition is RS. 3100/- which initially i denied naturally I thought its too much but when he explain that Compressor is free but GAS filling required Rs. 1500 and Rs. 1200 fro Shield coil and other charges. Total Rs. 3200/-
and informed Rs. 900/- will be return to me by Altaf Ansari only he is now not contactable.

I was not agreed to this and informed him that give me the compressor which was he carried to replace he denied and said better you have word with first Technician Mr. Altaf He will come tomorrow and replace the things which needed we said ok when contacted to this Technician he said he will be coming on 26/03/2018 for the same i taken off from my office but he didn't turn-up and his phone was switched off.

your technicians are incompetent and money making masters. I am being hurled by them since last 20 days.

when again i was contacted to him he said that my Compressor is not in warranty and you need to pay Extra amount of Rs. 5500/- Its Shocking to hear from him as every time they are changing the cost as an Engineer they have checked the Refrigerator and find out that its is not working so they also Checked my Invoice and informed it i sin Warranty but now refusing to replace as it get damage from my side and for that there is no warranty apply.

at the same time i contacted Godrej Smartcare - Vasai Center No. [protected] after alll information She was raised her voice and very unprofessionally said that MY Refrigerator Compressor is not going to replace need to pay extra amount as Rs. 5500/- i also informed her that Engineer or Technician has come to replace they found out that it is in warranty and ready to installed. but she was said our technician has submitted the report stating it was damaged from customer side so warranty conditions dose not applied to replace the same.

I have received sms stating my complaints is closed ???? how come without solutions

1. My simple question is why they not informed me in first visit?
2. After Taking extra amount of Money Rs. 900/- and ready to replace in first visit itself why are now saying that it is not get replace under warranty?
3. Second time Technicians came with GAS filling Coil and New Compressor as he agreed that my Compressor is in Warranty .

Yesterday, again i have lodge the complaints but til not no feedback.

And Please give some training to your Refrigerator Godrej Smartcare - Vasai Center No. [protected] lady to how to talk with Customer her behavior on call was pathetic and very much Unprofessional one.

If Possible please don't send Technician from Godrej Smartcare - Vasai Center No. [protected]

please provide the solution on above at the earliest.

Thanks & Regards,

Javed Patel