Godrej Properties — Cancellation of booking - transfer of booking amount

Hi Team

Request your cooperation about the following.

I already own a Godrej Property - GDRW1B405 - Godrej Royale Woods - Bangalore.
This is currently ongoing and it is fine, no issues here.

However, I had booked another property with Godrej Park Greens - Pune.
Due to certain changes in personal circumstances, I am not able to continue with the sale deed registration of this property - therefore would like to cancel the same.

My request is the payments made towards Godrej Park Greens project - Pune, may please be transferred to Godrej Royale Woods property - Bangalore - [protected]@gmail.com - I am not sharing the apartment number due to privacy concerns. The email id is the registered one.
Hence, a total of Rs 450, 329 paid against the Pune project, may please be adjusted towards the Bangalore property.
All payments made towards the Pune property are attached herewith for your reference.
Both properties are in single ownership and in my name.

Please let me know if any additional information is required.
I look forward to hearing from you.

Thank you.
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Godrej Properties customer support has been notified about the posted complaint.
Verified Support
Oct 20, 2021
Godrej Properties Customer Care's response
We apologize for the unpleasant experience you had. Request you to share your contact number and flat details via direct message so that our team member can connect with you at the earliest to assist you further.

Regards,
Team Godrej Properties
Oct 21, 2021
Updated by godsbenediction
I am unable to send a direct message. Would it be possible for you to send me a message to which I can reply? Thank you.
Oct 21, 2021
Updated by godsbenediction
To be cancelled:
Godrej Park Greens, Pune - B3-1002

Transfer booking amount from aforementioned apartment to below apartment
Godrej Royale Woods, Bangalore - GBRW1B405

Phone - [protected]
Verified Support
Oct 21, 2021
Godrej Properties Customer Care's response
Greetings!

Thank you for your time. Your issue has been escalated to the concerned team. Please allow us some time, we are getting this checked for you on priority.

Regards,
Godrej Properties.
Oct 24, 2021
Updated by godsbenediction
Unfortunately, no one from the Pune team has reached out to me yet. Please arrange for the money to be refunded. This is becoming extremely unprofessional and close to committing fraud. People from the Pune team especially the sales reps, have time to talk when you are making a purchase. And when some adversity happens, their true colours come out. This behaviour is not of the level of a company of Godrej's stature. Please escalate to the highest levels possible and give me my refund.
Nov 11, 2021
Updated by godsbenediction
Hi - I have still not received the refund - and it has now been a month since I had cancelled the booking. By when can I get my money back?
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I am unable to send a direct message, would it be possible to send me a message to which I can reply? Thanks.

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