Godrej Properties — godrej nirvaan/ refund of booking amount

Riyaz Merchant

from Mumbai, Maharashtra

Address:

Themghar kalyan, Thane, Maharashtra, 421308

I have booked flat in godrej nirvaan on 28th sep 2019 by paying 5% amount of ₹ 2, 14, 918 with booking code 00278 and as of now there is no agreement or sale deed has been made between me and builder. Just the booking form we have filled. But due to some financial problem had to cancel the booking so requested the sale person tushar and pankaj to cancel the booking and refund the amt but was been told it’s not refundable which is not acceptable as cannot leave this amount, also even after sending continuous email and reminders no one has even ack. Nor replied the mail, nor am been connected to any of the seniors or shared their details.

Request you to please help me get my booking amount refund

Thks/
Riyaz merchant

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Godrej Properties customer support has been notified about the posted complaint.

Oct 23, 2019

Updated by Riyaz Merchant Dear Sir,

Can we please know the status regarding our above posted complain as still we have not received any message nor any call from Godrej Team

Thks
Riyaz Merchant

Verified Support

Oct 25, 2019

Godrej Properties Customer Care's response Dear Riyaz,

We believe that the regional team has got in touch with you and unfortunately, we will not be able to refund the booking amount paid.

Regards,
Team Godrej Properties

Oct 25, 2019

Updated by Riyaz Merchant Can I know on what basis the booking amount is not refundable as per the law no we’re it’s mentioned about the non refund are you all not aware of the state law and if so then will have to go legal as cannot leave my hard money

Oct 25, 2019

Updated by Riyaz Merchant Kindly note as informed got a message from sales person Mr Tushar saying as per Point (m) it says the amount paid is forfeited but no we’re it’s mentioned that the booking amount is not refundable pls go through it as it’s clearly mentioned if the registration is done then only the stamp duty and registration is not refunded rest amount is refundable when the same in mentioned in your booklet how can you say the amount is non refundable pls go through the same point (m) attach image for your ref

Verified Support

Nov 01, 2019

Godrej Properties Customer Care's response Dear Riyaz Merchant,

It is not explicitly mentioned anywhere on the Booking Application form that the Booking Amount paid, irrespective of stamp duty and registration done is a refundable amount, the developer, i.e. Godrej Properties Limited, has the right and will exercise that right and forfeit the money paid as booking amount. Unless we had explicitly said that the booking amount is 100% refundable, we are not liable to refund the amount in case of any cancellation. Hence, we will not be able to refund the booking amount paid and we regret the inconvenience caused to you.

Regards,
Team Godrej Properties

Nov 02, 2019

Updated by Riyaz Merchant Dear Team

In this case let us know we’re it is written it’s non refundable, secondly as per the MOFA rule also clearly says that the amount is refundable

Kindly reply and confirm in which clause it’s mentioned that the booking amount is non refundable after cancellation

If so pls attach the extract which states it’s non refundable

Regards
Riyaz Merchant

Verified Support

Nov 05, 2019

Godrej Properties Customer Care's response Dear Riyaz Merchant,

Kindly request you to check Point Number “O”, under the Terms and Conditions, in Annexure A.

Regards,
Team Godrej Properties

Nov 20, 2019

Updated by Riyaz Merchant Dear Team,

Kindly note even after continuous mails have still not received any positive reply also as you have mentioned to go through clause (O) request you also to go through as no we’re it’s mentioned 100% amount will be forfeited nor mentioned 100% refund means there Should be refund but looking through your mails it seems you Godrej prosperities don’t want to refund the amount and just play with the customers, request you to pls advise as been in touch with Godrej from many years thought of clearing the matter personally face to face and had asked for the appointment with you team but you people are so afraid to even fix an appointment with me to discuss the same in this case what should we thing .

Please confirm at the earliest also have received a mail asking to re think of cancellation which is not possible as informed have cancelled due to financial problem and not due to any other reason .

Request you to kindly confirm the same at the earliest

Thanks

Riyaz Merchant

Nov 27, 2019

Updated by Riyaz Merchant Dear Godrej Team

Can I know why am I not getting a reply for my refund and appointment confirmation from your team as want to speak to your team face to face, what should I think is it that you team has made a mind not to refund my amount

Awaiting for the appointment date and time confirmation from you.

Dec 02, 2019

Updated by Riyaz Merchant Dear Team

Can I know why there is no reply from your end, what should I think as I am asking for my hard money and not any think else from you
Kindly confirm me the appointment time and date as need to talk you face to face

Rgds

Riyaz Merchant

Dec 03, 2019

Updated by Riyaz Merchant Why there is no answer from the team