Godrej/washing Machine — Complaint against defective washing machine

Hi team,

Myself ammar zakir, residing at a1-1001, sunrise glory, opposite atlanta enclave, shilphata, mumbra-400612, i have purchased a washing machine from flipkart on 3rd july 2018,

I have been facing major issues with the machine from the 1st month itself.in this last two years i have been frustrated with the quality of the machine as i have called the customer service guy 4-5 times to fix the machine. Not expected from a brand like flipkart and godrej. Such a low and cheap quality machine.

Now again the machine is giving me problem, i have raised a complaint in may itself, but the technician has visited today. After three long months. After he daignosed the problem he said there is some problem with harness wire, and i have to pay around rs.[protected] to fix the problem, and saying wire and all are not included in the warranty. This is not done. How come your machine wires get bad from inside itself. How come you can make such a cheap and low quality wires.

I am fed up if this washing machine, please give me a new replacement of a better machine, this is a defective product you have sent me. I am tired of fixing it again and again and spending money on it. You can check the complaint history i have complained about this machine more than times now. This is pathetic service. Not expected from flipkart and godrej. Also i spoke to one of your senior representative ravi gautam, he was very rude and talking disrepectfully. This is how you manage your customers? This is your customer handling?

I will report this to consumer forum and make sure strick action has been taken by fraud companies like you. Also, i will share this on social media platforms like facebook, twitter etc. And make the people aware about not to buy any product from flipkart and godrej, as they are fooling the customer by sending defective and cheap products.

I hope you will address my concern and send me a replacement of this washing machine. I have attached a copy of the bill. Further you can revert or contact me on this phone number - +91-[protected].

Thank you,

Regards,
Ammar zakir.