[Resolved] GoIndigo — transaction failed but amount deducted. | |
Hi, i am sonali chakraborty. I booked chennai-kolkata air ticket for mysel[censored]sing indigo mobile app, on 16th sep'18 around 7.59 pm and 8.02 pm. The payment of rs (4242+4242) total rs.8484/- was made using hdfc bank credit card to mumbai at goindigo and my a/c was debited. Bank reference no. Are 030671 and 038833. The indigo cc av reference for the transaction was[protected] and[protected] for the same amount. No air ticket was received by me. The travel date was for 24th september. On 20th september my husband biswajit chakraborty booked my flight for the mentioned date. I have contacted customer care repeatedly and they say the amount would be auto reversed soon, which has not happened up to 26th sep 18 midnight. I request that my due refund amount of rs 8484/- may please be credited to my same a/c immediately, as i am in urgent need of the funds. Thanks. Was this information helpful? | |
Sep 29, 2018 Complaint marked as Resolved I have called INDIGO customer care.They told it will take 24 to 48 hours to resolve it.
I have got back the amount deducted from my HDFC A/C, within the mentioned period.
Thanks team INDIGO for your cooperation. IndiGo customer support has been notified about the posted complaint. Verified Support Sep 26, 2018 IndiGo Customer Care's response Hi Sonali, We regret the inconvenience caused. Kindly allow us sometime so we may look into it/ check Regards, IndiGo Team Verified Support Sep 27, 2018 IndiGo Customer Care's response Hi Sonali, With reference to your post, we would like to confirm that the payment under above CC Avenue reference numbers was received by us, however, the PNR could not be generated from the said transaction. Thus, the refund for the amount has been processed from our end to the account used for the transaction and same will reflect in your account within 4-5 working days. Regards, IndiGo Team | |
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