Government Of Andhra Pradesh Transport Department — Payment Failure Amount Debited

Website:

aprtacitizen.epragathi.org

Dear PayU

I have tried paying on APRTA for an LLR which is Rs. 410.
I opted for an UPI Payment and I did choose to scan and pay.
I did scan and did needed on my Banking application where amount is debited.

I waited for the web page to redirect it self as it shows not to reload or close the PayU window which popped up. I waited more than 5 minutes and tried redirecting and it shows as transaction failure on the website but my account is debited with the amount shown.

I have the payment done again thru Net banking which is successful.
Please help with the error and to get my debited money back which may be stuck unnecessarily.

Text from Bank:
ICICI Bank Acct XXX610 debited for INR 410.00 on 09-Oct-21 and PayUMoney Government of credited.UPI:[protected].Call 18002662 for dispute or SMS BLOCK 610 to [protected].

I have also attached a screen shot of error on the web page.

you can reach me on [protected], if any queries

Thanks
Sampath Nerella
[protected]