| Address: | 400080 | | Website: | www.grandtourio.com |
This company has the most non-responsive staff I have ever seen. This includes the top management including the director and MD
I and my family had purchased the membership from this company by paying Rs 1, 90, 000 (Rupees One Lakh Ninety Thousand ) by swiping my credit card in the month of August. This includes 6 days/7 nights vacation every year for 12 years in any of Indian or International tourist destination. Tall promises were made including a fully paid free trip of 3 nights/4 days to any destination of our choice for my family of 5 and refund of interest that would be levied on us as we availed credit card EMI
It took almost three months and innumerable follow up from our side to get the interest amount and the official memebrship number from them. We were promised they will send us a proper contract along with the membership number. All we received was an unprofessional document which can hardly be called as agreement.
I had highlighted the gap and sent them a mail after speaking with the director. She promised me over the phone that she will send an acceptance of the same. It is more than 4 months and I have not received the acceptance mail or any call from her despite sending reminders.
When we requested to organize the free trip as promised, they went back on their words and they said they willl give travel only for two but would give accomodation for five. After trying to reason with them we got tired and we accepted to pay the travel for three.
In the month of Feb, we sent a request for the free trip to Udaipur to be organized from 9th to 13th March. They took their sweet time to send us the hotel details. However, no hotel of our choice was provided and even room of our choice in the hotel that they recommeded was refused.
Today is 17th March and we have lost tour vacation time and they are not ready to resolve our issues. They dont have any courtesy to reply and this includes the owner Rajesh Kovil.
We dont want to continue such kind of relationship and want our money refunded ASAP (Rs. 190, 000 + interest for the 6 months)
Expecting a favourable response
Kamala Was this information helpful? | 
