Grand Tourio — not refunding money

Address:

400077

On 21st feb, i got the call from grand tourio that my name was shortlisted for collecting 3 gift voucher and in order to collect that offer me and along with my wife will have to come there at thane office.

Me and my wife took interest for this. I met with mr. Akash and mr. Dharmendra on 21st feb. Both explained us the lot of offer which was applicable for that day only. I said that may be today i will not take interest so i will think later but he said offer is for today only so you can take membership today by saying "yes".

Based on all discussion, i requested that i can only go if i get emi option. He also agreed on this. As i was not taking much interest so for safe side i asked that what happens if i dont take interest after 4-5 days then what would happen. He said whatever card you will use, refund will be deposited in same card.

He requested to pay 20k that time and remaining he will plan for emi with my credit card. For safe side i paid 10k and agreed to pay rest of amount by credit card.

Unfortunately my credit was not working due to some other issue so emi option was not working for me. So i requested that i can not go with offer as emi option was not working for me.

Finally i requested him to refund the 10k but now he is saying that amount you paid is not refundable. Even it was not told to me that there is policy for non refund amount. And even i didn't pay the entire amount so no login was created in system. Even no agreement was shared with me so i believe membership was not created as my wife name "upasana" was not found in system too.

I am following up with mr. Dharmendra for last 3 to 5 months but i am not getting any response.

Please take a immediate action against them

Here are more details.
1. Name : upasana ameta
2. Exe : akash
3. To : dharmendra
4. Vm : zubeda
5. Amount paid 10k on 21st feb by debit card.
6. Receipt no : 960

Things which are not shared
1. No agreement was shown and shared
2. Non refundable policy was not shared before making the payment. Comment from his side " you didn't ask this question :). If it was shared earlier then definitely i would not accept the offer. Based on his response only, i paid 10k that time.