Great Eastern Trading — Delivering product of wrong brand instead of original brand

Address:

North 24 Parganas, West Bengal

Dear Sir/Madam,

I, Tamal Dutta, has bought a HITACHI AC Machine (1.5 TON) from Great Eastern Trading Co. (Kanchrapara Branch, 24 Pgs (N) on 28.06.2017. During purchase, the sales officials over there assured to supply Stand Angle of HITACHI make (free) to my house during delivery. However, to the contrary, it was delivered without that Stand Angle on 3rd July, 2017 and rather they advised me to visit the shop to take the delivery of the same. I rushed to their shop very next day, i.e. yesterday dated 04.07.2017 but surprisingly, I was misbehaved by the shop officials. The sales person named Mr. Sumanta (Mob No. [protected]) misbehaved with me telling "Apni kicchu janen na etc." in defamative language and offered Stand Angle of VOLTAS Make.

I would sincerely express my grievance against the Great Eastern Shop officials of that particular region of not complying with their duty and harassing customers, for giving false commitments etc. Please take necessary action against this type of malpractice.

Photographs of original bill, due receipt and contact no of the culprit official are attached herewith as documentary evidences.