Great Eastern Trading — poor service and staff tells a lie

Address:

North 24 Parganas, West Bengal

Sir, i booked a led tv of panasonic in brand, model no. 43e200dx at great eastern located at habra on 01/08/2017 in installment, financed by capital first limited, order no. G2122/1718/00573. At the time of booking i told the demonstrator that i would not accept the tv set that was being displayed in the showroom; he had to deliver a sealed and packed one and i took a camera shot of a symbol on the tv that was being displayed on the wall. I also told him that a year ago i bought a refrigerator from them; that was also for display; that had a scratch on it; they delivered the same but i accepted the refrigerator that time but this time i would not accept the tv. He assured me that he would not deliver the tv that was being displayed. But unfortunately on 02/08/2017 the same tv set of which took a camera shot was sent for delivery to my house. I identify it and refuse to accept it. I contacted the person but he denied the fact, even i went to the showroom twice after it; but he says "it will take time, i'll contact you". Today is 07/08/3017 but no news. I think he is intentionally making delay. Please help me.