Great Holiday Club — cheated by club company and fraud rs. 40000 is charged

Address:

New Delhi, New Delhi, Delhi, 110067

I became member of great holoday club in november-2018. My club id is dl[protected]prws. I became member in saket office (Slect city walk mall) in delhi in front of mr. Raman ([protected]). He provided me presentation and committed some below services. Then only i became member.
1.) 2 couple movie tickets (I. E. 4 ticket) will be given for next 1 year. (Till now i get only one)
2.) 6 parlour voucher will be given which will be totally free (No gst.. Nothing need to pay in parlour) but january-2019 onward whenever you want. (Till now i didn't get even a single).
3.) first year amc will be free. Mail will be sent after you will hard copy
Membership card. (Till now i didn't get).
4.) amc charge will be applicable pro data basis 2nd year onward. Mail will be sent after you will hard copy membership card. (Till now i didn't get).
5.) dae card will also be made after you will get hard copy membership card. Then only, mail will be initiated for dae card.
6.) remaining balance of rs. 15000 can be done any time before 1st quarter of 4th year membership.
7.) our all flight charges will be 20% less then whatever will be the current
Market price and i can ask for only flight ticket booking also even though trip is not planned and site seen will be free for all the locations.

But unfortunately none of the above commitment was fulfilled. I got hard copy of member ship in late december-2018. After that i contacted raman, he said "sir this is pick time for holiday christmas & new year, so your process will start after 15 january". After that again started followup with him and sometimes he said "sir just going to start your process", sometimes he said "sir process is already started", sometimes he said "sir just you are going to get all mails in couple of days". I among all sometimes he was not picking my call and said..in meeting..in travelling etc. By this way 4 month passed then in may i visited same office in saket then i come to know office is closed here and raman is no more part of great holiday.
Then i started calling on your customer care number but i didn't succeed. Then i got a number [protected]. I called on this number and talked with mrs. Trija and explained all situation to her. She told that your point 4 will be considered i. E amc will be on pro data basis and you can few movie tickets. And rest all the will be confirmed after approval from upper level and the will come back to you.

She never came back. I again called her on same number and told that.. She doesn't have remember any thing so please explain the issue. I again explained her and she again told nothing will be fulfilled as all wrong commitment used to be done in saket delhi office. But i have to leave from office as today is saturday and will call you on monday. After that i again wait for a week and didn't get any response.

Then i again call on 5th june on same number but this time mrs. Triza didn't pick my call but any other lady. She didn't tell her name but she said, you will be added in movie ticket whatusapp group and you will get 1 couple movie ticket (I. E. 2 tickets) per month for next 12 months. My whatuspaap number is added in one of the group at same time but i didn't get any ticket or any further response. She also said you will get parlour voucher also but which voucher and how much voucher will come to you tomorrow morning as today is id ul fitar holiday in office and concern person are not here. For all other points, she said "she need to take with upper and then need to confirm ans amc waver is not possible to do"
Today is 9th june and she also didn't turn up.

I think i am chitted under the great holiday club banner. No body is responsible here and any body is committing anything and no any serious guideline.

I would like to request you if you can't full fill all of the commitment then please cancel my member ship and returned my money after 8 month also. I didn't take any benefit till now and you people are enjoying with my money and i need to followup with you all on regular basis.

Your pleople (Triza and other lady) are asking for written proof, if everything was committed after hard copy of membership and i was sitting in saket select city walk office which is one of the reputed place in delhi and great holiday club is a reputed company in their field then i can trust. I was not sitting in police station and in court so that i need to take everything in writing. For me raman, triza and other lady every one is greta holiday club. And i am going to beacme a member for next 5 years, will leave together for next 5 years then where comes the matter of writing proof.
If i'll ask question why you were not writing in you office that "our staff are liar so please take every thing in writing". I went first day in that office and i believe on great holiday club name not on that particular person.

I am getting totally frustrated from your company. Please do needful else i need to take some legal action on basis of what we have discussed on call with mr. Raman and your other employee..