Haier India Deep Freezer — Consumer complaint against Haier for defective refrigerator

I wish to lodge a formal consumer complaint against Haier Appliances India Pvt. Ltd. regarding a refrigerator purchased by me which has not been functioning properly from the very day it was delivered.

Product: Haier Refrigerator
Model: [Haier 190 L Direct Cool Single Door 5 Star Refrigerator with Fast Ice Making, Easy Clean Back, Large Vegetable Box ( 2026 Model)]
Date of Purchase: [[protected]]
Invoice/Order No.: (LIADHTJ[protected]/] (Flipkart)
Date of Delivery: [[protected]]

From the date of delivery itself, the refrigerator has not been working properly. I promptly reported the issue to Haier Customer Support and have since raised multiple service complaints requesting a permanent resolution.

Despite my repeated complaints, the problem remains unresolved. Haier has sent service technicians to my premises on approximately four separate occasions. The technicians have inspected and attempted to repair the refrigerator multiple times; however, even after these repeated visits and repairs, the refrigerator continues to suffer from the same problem.

It is extremely disappointing that a newly purchased refrigerator has required repeated repairs from the very beginning. A consumer purchasing a new appliance reasonably expects to receive a properly functioning and defect-free product, rather than having to repeatedly contact customer support and accommodate technician visits for the same unresolved defect.

I have given Haier sufficient opportunities to rectify the issue. However, after multiple complaints, four technician visits and repair attempts, the company has failed to provide a satisfactory and permanent solution. The repeated unsuccessful repairs have caused considerable inconvenience, loss of time and unnecessary mental harassment.

Since the refrigerator has been defective/problematic since delivery and repeated repair attempts have failed, I no longer consider another temporary repair to be an acceptable resolution.

I therefore request the Consumer Commission to direct Haier to:

Replace the defective refrigerator with a brand-new, defect-free unit or provide a full refund of the purchase amount.
Reimburse/compensate me appropriately for the inconvenience, loss of time and harassment caused due to repeated complaints and unsuccessful service visits.
Provide any other relief that the Hon'ble Consumer Commission considers appropriate considering the circumstances of the case.

I can provide the purchase invoice, warranty details, complaint/service request numbers, service records, technician visit details, photographs/videos and communication with Haier Customer Support as supporting evidence.

I request that appropriate action be taken, as despite giving the company multiple opportunities to resolve the defect, the refrigerator continues to remain problematic.

Complainant:
Name: [Rakesh Maurya]
Mobile: [[protected]]
Email: [rakesh.[protected]@gmaiil.com]
Address: [House no -215, Gali no 10 Tughlakabad Village New Delhi-110044]

Date: [Date]