Haier India Deep Freezer — cooling issue in refrigerator and water coming out heater not working

Hi team,

We have purchased haier refrigerator model hrf-2984psg-e from khosla electronics kalikapur branch on 15/08/2020. We have reached to khosla and complained about cooling issue and water is coming out from bottom of the refrigerator. There are some issue with heating. We have contacted haire customer care. Multiple time they have visited for these complains and taken all evidences and try to provide some work around, but issue is still persisting. We wanted to product replace as there is defect in product and mentioned the same with service request feed back form.

Cooling issue was identified from day one and we have raised many srs, the service engineer was also recorded the temperature those data suggested that there is an issue. No permanent fix can't be possible. However, no fruitful action was not taken yet.

We don't want to take a defective product and call everyday the service engineer for cooling and water leakage issue.

Please i need your assistance for replacement of the product at earliest.

Regards,
Mousumi