Haier India Deep Freezer — replacement of refrigerator under warranty due to unable to solve by haeir engineers

Address:

Hoshiarpur, Punjab, 144205

I bought a fridge of 450 litres capacity of your company on[protected] from m/s phul gift centre dasuya distt. Hoshiarpur (Punjab),
Pin code 144205, in the name of my wife ramesh rani against their bill
No. 81 dated[protected]. Our fridge developed a fault on[protected], which i got registered through
Your toll free no.[protected] on the same day at 3.32 pm. I was allotted sr no. Cg[protected]. But up to this day 27.7.2018, 8.20 pm, the problem is
Unresolved. After my repeated requests your customer care centre at hoshiarpur deputed their technician who visited us at 5 pm on[protected]. He worked hard to find the fault and at last found it at
7 pm. He told me that pc and one more part will have to be replaced to make the fridge function. They
Told me that the parts will take 3-4 days to reach. I told them that my wife is a patient with so many problems such as diabetes, kidney etc. And as such we have to store her medicines in the fridge. The guys expressed their helplessness. Anyhow with the efforts of our dealer at dasuya, a technician visited us at 9 pm on[protected] with some part. But after struggling for about one hour, he could not make the fridge work. He deputed two guys on[protected] who visited us at about 1 pm. They worked hard for about 2 hours but couldn't succeed. And consequently they went back telling me that they would inform me after consulting their seniors. At last i got a call at about 2.42 pm that our problem will be solved on friday at about 2 pm as the fridge needs another part to be replaced. I have suffered a great mental and financial torture during these days. So many medicines along with milk, curd, butter, cold drinks, vegetables etc have been destroyed. Moreover it is not sure that the fridge will be ok even. If we are suffering during the warranty period what will happen after the warranty period is out. It is, therefore requested that our fridge should be replaced as the haier engineers could not repair despite repeated attempts on various dates. They are doing hit and trials and then leave saying will come again with more parts. I hope you must have understood my problem and you will be kind enough to acceed to my request so that we are not involved in litigation.

Ex-pricipal faqir singh husband of
Ramesh rani, h. No.135/1, street no.09, ward no.08, krishna colony dasuya (Hoshiarpur)-punjab, pin no.144205 mob no [protected]