Haier India Deep Freezer — Warranty on Electric Water Heaters

Haier India Deep Freezer — Warranty on Electric Water Heaters

R romesh850614 from Boisar, Maharashtra Nov 17, 2021 Dec 30, 2021 This thread was updated on Dec 30, 2021

I Romesh Rustom bought a Haier Precis ES 25H E1 25-Litre Horizontal Water Heater (White) on the 27th Of September 2020 from Amazon. in Order#[protected]. The product was covered according to the website for 4 years on product and 7 years on tank. Around 2 months ago [within one year of purchase] the tank started leaking and the customer care [SR being TH[protected]] sent 2 people who pretended to take photographs etc and asked me to wait for a call from the company. The call never came. When I called again the same procedure was followed, twice but after the third time i.e yesterday a person by the name of Akhilesh Tiwari called me up suggesting closing the complaint since it is not being resolved! I do not see why the company cant provide a replacement? Is the tank leaking not an issue Haier feels obliged to resolve? Do rural customers have no right to claim warranty according to Haier? Was this information helpful? No (0) Yes (0)
Haier Appliances India customer support has been notified about the posted complaint. Dec 30, 2021 Updated by romesh850614 The complaint made here made no change in their attitude. They again sent 2 people for videos. I told them I had disconnected the tank and that they should return when I reconnect it again. They never came back! The customer care behaves like the warranty on the tank is a hit or miss! They also closed the complaint on their own!
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