[Resolved]  Haier — Unsatisfactory Services & Maltreat, Rebuke behaviour of service provider employee

Address:

New Delhi, Delhi

Hi Sir,

I am Advocate Harsh Saini (Delhi High Court), Purchased Haier 1.5 Ton Split 18CKAG5-5Star AC from V.K.Electronics, (Invoice No.RT/16412) on 15th April 2014.On 3rd June I registered a complaint (DL[protected])regarding improper working of Air Conditioner. Its been 7daysof registration of complaint neither any engineer visited nor AC is working. I got contact number of nearby service center of Pankha Road (Bharat Electronics Cell No.[protected]) from Haier service center . In spite of calling several times, engineer visited on 9th June on my Vodafone Mini store (AC installation Place) and after repairing something, asked me to sign documents and told me that after 1 hour i can start the AC & it would work fine .I checked AC after 2 hrs but AC wasn’t working. After that I called several times but all in vain. Next day i got a call from Mr. Dinesh and den i told him about the AC status. After that he started abusing me on phone weirdly and when i asked him for his address he threatened me of dire consequences. I just want to register a complaint about this maltreat, rebuke and threatening way of this employee working on Bharat Electronics. Is this the behaviour a consumer shall be treated for complaints ?
I am filing a complaint in Consumer Forum regarding this mental torture and inappropriate services offered from your end.
Alongwith i will file a case against this employee so called naming Dinesh and Bharat Electronics for Defamation U/s 499 of Indian Penal Code & Threatening to kill U/S 506 of Indian Penal Code.

I am very much mentally harassed and i have sufficient evidence to prove along with phone recordings.
Request you to please look into the matter asap and replace this AC as your company is not providing timely and satisfactory after purchase services.
Please revert me asap.

Thanks,

Advocate Harsh Saini