Hathaway — no internet connection for 6-7 days and still no connection after complaining for more than 10 times

Address:

Pune, Maharashtra, 411044

I haven't been able to use internet since 6th of september 2019 midnight 12:00. Since then i called the customer care services asking about the main problem, they at first didn't clearly mention what the actual problem was, but after discovering that the area's hathaway internet connection has been cut due to some technical issues and they are not getting permissions to again start the connections. This is causing the customers like me, a big problem as i am not able to use the internet for 6 days now. There is a lot of pending work and cannot be ignored for so long. This is a very dissatisfying experience and a frustrating one. I am seriously considering to sue the hathaway internet due to such loss caused to me mentally as well as technically. The customer service guys, whenever i call say the same thing that the internet will become online tomorrow, but i guess their calendar doesn't have a tomorrow in it. This is very frustrating for me and i am seriously at a great loss financially as i couldn't use any of my netflix subscription these 6 days, nor can i trade or any such thing. Even there is a great loss on my office work as no internet leaves me helpless.