Hathway — 10889380

Address:

Mumbai City, Maharashtra

Everytime i call executive for the broadband connection for my WIFI not working as internet login page is not coming they give me same respons that ur wifi is not working. I also said that the Wifi is new and it able to connect to my mobile and laptopn but the login page is not coming. But the executive always says that "since ur wifi is personal is not our Duty to check if internet login is not coming and it ur problem with WIfi.." I have checked my wifi at my frnd home and its workign fine, i have also rest configure and tried all possible ways to make my wifi connect to internet but Login page is not coming. If Hathway Login page is not coming it noting connected with WIFI since my WIFI is able to connect to my Laptop and Cell. I am facing this problem since last months], everyday i talk to number of executives they say the same. Executive just know that since the Wifi is not a Hathway provided, they are not allwoed to help. 1st they say they willl send engineer and then they says since it is personal Wifi router, we cant send anyone to check. What is this..? if this is the way executive and technician reacts then they will soon loss their customer and this will be my last connection of mine for sure. I have been customer with Hathways since 2010 but then also this behavior. No respect for customer..! I want my money back as there is no wifi not internet and no use and refund my money for last days received. When it comes to marketing, number of calls u will get to continue hathway connection. Bcoz u are more concerned on the money instead of customer satisfaction...!