Hathway — 2nd Complaint - Hathway Cable & Datacom frequently internet is disconnecting

Address:

Medipally,Hyderabad

I am from hyderabad. I have taken hathway broadband connection on 17th april 2020. As hathway is provding only yearly package in lockdown situation, i had to forcely take one year package.
This is need as i am working from home.

They provided connection within a day and activated it. However from day 1 i am facing problem where internet gets disconnected (Some time 20 times day) very frequently which is not usable to do work from home.

I have called customer care nearly 10 times and raised more tickets with them.
I have sincerely requested them to arrange me a call back before closing my tickets to see if the problem is resolved.
They simply closes their tickets and no one called.
My yearly package work nearly 7k. I feel like i have a become victim of hathaway fraud.