Hathway, Abhinava Star Tv, 6-1-118/4, Padmaraonagar Secunderabad — Non Supply of KYC form, and change of channels irresponsibly

The Cable TV has been issuing warnings to customers that the channels will be interrupted if the KYC form is not submitted filled up completely. The above operators did not supply the form and all my trials to get it on line for down loading did not materialise.The cable operators never visit us or give response on any number of phone calls.The TV channels have gone erratic. Does KYC mean that the customer should run after the operator?