[Resolved]  Hathway — Absolutely poor functioning broadband and customer service.

Address:

Pune

Hello. I am usually the last person to complain about anything but the conduct of Hathway Broadband over the last 6 months has been a major cause of distress for my family and myself.

My issues:

1) Absolutely poor internet connectivity, the issues of which were not solved despite complaints registered.

2) I am much more distressed by the endless phone calls 6-7 times a day to remind me about my renewal date which is usually after a few days. Sending a message or calling the customer once to remind them is a wonderful service. Calling someone multiple times a day is highly unprofessional and uncalled for. Having someone's personal contact number does not give any service provider the right to call them endlessly.
Kindly do the job by reminding the customer once. If someone does not do the necessary recharge despite that, please go ahead and disconnect the service. That would be a good reminder to whoever needs it. Calling endlessly till the person loses their mind is not the way. I am a doctor and my phone ringing multiple times a day for Hathway broadband reminder is not a welcome service. One reminder is great. What you provide is all or none. Hundreds of phone calls or none at all.

3) After struggling for months, I have gone ahead and changed my service provider and I still cannot escape these Hathway recharge reminder phone calls despite trying the customer support to DISCONNECT MY BROADBAND SERVICE.
I DO NOT WANT INTERNET SPEED. I WANT FREEDOM from Hathway Broadband.
Kindly let me know the way to make this more clear. The offices are not functioning in the middle of this pandemic and raising service requests has clearly not been the best way out in my experience. '
Kindly help.
Thank you

-Dr. Saburi Kulkarni