[Resolved] Hathway — Account Deactivated Even After Paying Bill

Sreekar Reddy Gunna

Feb 3, 2022

Address:

Hyderabad

Date of Incident: 3rd Feb'22

Ac. No. - [protected]

Issue : I paid the bill ( Amt: 2472) on 29th Jan'22 as my expiry date is 2nd Feb'22. Don't know why my internet has been deactivated . I tried calling customer care & the lady was too rude to me saying that she can't do anything about it. I have dropped the mail long back saying that my payment is not updated in the website, Buy didn't receive any reply. Because of them I lost 1 working day pay. The worst part is I'm getting calls from the sales team to pay the bill to activate my account.

Resolution : Need the loss of pay

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Mar 7, 2022

Complaint marked as Resolved

Hathway customer support has been notified about the posted complaint.

Verified Support

Feb 04, 2022

Hathway Customer Care's response Hi Sreekar, Thank You for letting us know about your concern. We have escalated this to the support team to resolve it on a priority basis. Thank You! Hathway Customer Support Team.