Hathway — Account Deactivated even though there is outstanding amount in broadband account

Address:

125, Sagar Villa, 1st Floor, 3rd Main, 5th Phase, Mahaganapathi Nagar, Rajajinagar, Bangalore

Further to Hathway Broadband Service ticket #01032021M210880, I've attached receipts for Feb'21. Mar'21 and April'21 and bill for Feb'21 and Bank statement paid against monthly renewals for auto monthly renewals till outstanding amount accumulated. Totally I've Paid INR 2652 on 1st Feb'21 in which only INR 796 has been utilized for payment of Feb'21. So still INR 1856 of outstanding amount is remaining in my Hathway Broadband account.

Unfortunately now my Hathway Broadband account is deactivated and no response from customer service. Also we don't have access to reach customer support directly.

Since the phone network is too slow in my residential area, broadband is essential. Unfortunately hathway broadband frequent issues interrupting my official work and causing many problems. I'm extremely disappointed. Please renew my broadband account at earliest.