Hathway — Account not activated even after the payment

Imm Mac

Address:	Bangalore, Karnataka, 560102
Website:	hathway.com

My account no is 1271521. I have made a payment of 1270.60 to renew my subscription for this month. I have made my payment on 11th March but the account has been activated yet. I have called the customer service for more than 10 times but none of them have been able to resolve my issue.

They have transferred the calls to the managers and escalated the issue. But none of them responded after being on hold for more than 30 mins. They cut me off after sometime.
They say the issue will be resolved in 4 hours but it's been almost 5 days.
When I asked them for explanation and told them to refund my money, they don't respond and cut me off.

They would start calling everyday before 10 days of the due date. But once the payment is made, they just doesn't care about the customers.
I have spent more than 300 rupees calling the customer care in 5 days.

I don't want to continue with Hathway anymore. I want the money to be refunded at the earliest.

+2 photos

Was this information helpful?

No (1)

Yes (13)

Hathway customer support has been notified about the posted complaint.

Related Hathway reviews

View all 6929 Hathway Reviews

Comments

elinasworld

from Bengaluru, Karnataka

Sadly I faced the same issue.. the customer service is pathetic! For me they shamelessly said that they have refunded my money back on the same day I recharged and just marked the issue as resolved. They have not refunded my money back and shamelessly keep calling me to renew the service!

I dont know how to get this resolved. My Hathway account number is [protected]. Bangalore.

Rajeshsraj

from Delhi, Delhi

I made the payment on 28thDec 2020, but the internet service is not activated till today(20th jan2021). I tried to reach out to the executive who guided me to make the payment but she is not responding after I made the payment also reached out to customer care [protected] unfortunately this customer care is not helpful as it is asking me to call the same number while I am in call itself..

Note :they have not refunded the amount also they mentioned my contact number wrongly in the bill

No follow up, No resopnsibilty at all from the local Hathway team.

Please take necessary action against the responsible so that Hathway will sustain otherwise I don't see it's future .. as I can see number of similar cases online