Hathway — Activation - Broadband Service

Hathway — Activation - Broadband Service

S Sarathy SP Nov 11, 2023 Nov 21, 2023 This thread was updated on Nov 21, 2023

After payment is completed activation is not done for broadband service for over 2 days. My calls to the co-ordinator (name held) is not honoured. This causes lot of problems for WFH members of my family. This was told to their agent or coordinator also. He is silent on this too! Let Hathway return my money paid to them for connection in full in view of the problems created by them. Worst service providers in Chennai. Warning to other future users please. Was this information helpful? No (0) Yes (0)
Hathway customer support has been notified about the posted complaint.
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Sarathy SP

Nov 11, 2023

Call centre person does not want to share the address even. Everyone understands the problem; eachone will try to resolve! The solution is not in sight.
Hathway should return my money & compensation for the hardships created by them. The contact person is not answering the phone calls too.
What is the remedy?

sarathysp

Nov 21, 2023

Even on date the money was not returned and their materials not taken back. While collecting money they were very quick; but not when returning due their fault. They do not care for the customer's sufferings because of their inhouse inefficiency. Customer care executives are evasive in reply.
Beware Net users; never ever fall prey to Hathway Broadband connection.