[Resolved]  Hathway — Amount not yet refunded

I booked hathway connection and cancelled it after 15 days as it was keep on getting delayed due to port issue.. I cancelled hathway broadband connection on july 21 2020. Still my amount is not refunded.. I reached out hathway customer care 4 times and they are saying amount will credited in 7 to 15 days.. But its been more than a month but still not credited in my account.. If i tried contacting the manager through messages but iam not getting proper response from them.. They are not replying for my messages

So please look into this issue. Why it's causing delay.